Tradus — Product not dispatched even after 15 Days

I had placed an order with TRADUS.

Order ID : 4754796
Sub Order Id: 4882979

But even after 15 days of placing the order, the item has not even been dispatched also. (And they promise to deliver in 5 days !!! ) I have already sent about 5-6 emails to them. But thanks to their ignorant, useless customer care, no replies were received by me. In one line if I had to say, then I would say, TRADUS is the worst shopping site ever. Never shop from this website. They will take your money and will never reply to you. Although I have asked for a refund, let's see whether I get a reply or not.