[Resolved]  Trai — Disconnection of services on Prepaid Tata DoCoMo Mobile Internet No.[protected] regarding

Address:

Visakhapatnam, Andhra Pradesh

29082012 From ANIL CHADALAVADA (ADVOCATE) Door No.10-6-14, Ramnagar, Visakhapatnam-530002 To The Manager Operations/Legal Tata DoCoMo Mobile Broad Band services, Hyderabad Dear Sir, Sub:- Disconnection of services on Prepaid Tata DoCoMo Broad band Mobile No.[protected] regarding. I had been approached by an executive of Tata DoCoMo Broad band services and offered me broad band service on the devise No.[protected] and A/c No.[protected]. I had submitted all the required documents to the office located at Dwarakanagar Outlet of Tata DoCoMo and cleared all the dues as per the requested by Mr. Trinada Reddy Officer for postpaid to Prepaid migration division. I had received the SMS stating that my Tata DoCoMo Photon device got migrated from postpaid to prepay. As of such I am using it sparingly whenever I am in need of it. Today Morning I received a SMS stating that due to verification pending for the [protected] number has been disconnected. I was flabbergasted by seeing the SMS. I immediately approached the Dwarakanagar Branch of Visakhapatnam to ascertain the information regarding the issue and met Mr. Thrinadh Reddy officer Postpaid division, he said he is helpless and he cannot do anything at this point of issue. It all shows deficit of services in giving proper guidance to the customer who approach the office for details in getting the postpaid to prepaid migration services.On top of it you had send ma a ebill to pay 217 which was not been used by me in the broadband internet service. If I am not provided with the same number and get the device migrated from Postpaid to prepaid within 2 days from the data I will proceed in consumer forum. Anil Ch. [protected] Advocate