[Resolved] Travelchacha. Com — Non refund of payment

[Resolved] Travelchacha. Com — Non refund of payment

V Vikas Gupta from Rampur, Himachal Pradesh

Booked a trip to Singapore/Malaysia through travelchacha.com in the month of Jan 09. Original passports were sent to travel agenct for VISA & other formalities. Accordinly, as agreed Rs 97, 700/- were paid to travelchaha in advance to arrange for the tour. Travelchacha sent VISA/Passports back to us through Blue Dart courier after completing formalities. But, we could not undertake our tour as VISA/Passports sent by travelchacha could not be delivered to us. Same are even untraceable till date. As a result tour has to be cancelled. Now travelchaha is not refunding us our full amount deposited with them. Moreover our original passports has been lost by them. They are deducting around 25000/- as cancellation charges. Nothing being done for lost passports... Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

badpal21

from Pune, Maharashtra

I have seen that there are regular complaints filed against travelchahca.com website which either has not issued the tickets or has not refunded the money or etc.I urge the consumer complaints department to strictly look in the matter. My Booking reference number is ANPOBI. I had booked the tickets on 10th of August and had to cancel it because they still wanted 1.5 months to issue the tickets. Then I cancelled the tickets on 17th August and still I have not received my refund.

My experience here is the same. The company charged me but didn't deliver the tickets also when tried to call customer care on [protected] or [protected] firstly no one answers the call untill 30-40 trials in a day and when answers they hangup stating "your travel date has time and will deliver the ticket to you." Even after cancelling the tickets they are not even providing me with the refund reference number and hangup. I want to file a complaint against the website and its owner to use the customers money without providing services also the customer is completely unprofessional with their customer handling.

Sir/Madam urge you to please look in the matter and get the needful done as it's my hard earned money.

Request you to blacklist the company and stop it from doing business in the above said manner.

Thanks,

Badal Palkhiwala