[Resolved]  Travelocity. Co. In — reimbursement of my ticket price and other charges associated to my flight schedule

To

Manager Customer Service

Travelocity.co.in

Subject: Amount to be credited as the ticket got cancelled-for Airline booking number: 25P893 - Trip ID is 96222701 from HYD –SXR.


I'm Mohammed Mustafa Khan bearing Airline booking number: 25P893 with your Trip ID is 96222701 from HYD – SXR.

On 15th morning when I went to Rajeev Gandhi Airport (Hyderabad), at check-in the executive told me the ticket got cancelled, then I enquired with the other connecting flight companies and I got the same reply from them, further I also try calling your number, but got an automated reply that the working hours are from 8am – 8pm. Hence, I have to purchase Air India ticket from the airport and it cost me double the price i.e. 11, 480.00 INRs.

I was surprised and shocked to hear about the cancellation of the tickets, I stay almost 50 kilometers from the airport and I put lot of efforts to reach airport, I was in compete chaos. If I would have got a call or a mail at least, I would have immediately checked with some other alternatives. Moreover at Delhi I had booked a stopover with a lodge nearby Airport, costing 1500.00 INR; having said that, the most important was the consignment which I missed. So who will compensate me that?

As per the conversation with the customer service group, I regret to inform the pathetic service and no co-ordination among your business partners and service officers, I had wasted enough time in meaningless conversations regarding the amount to be credited.

Further, I was offered no alternatives; neither has you paid for me. The attitude of the executives was basically tough take it or leave it. With all these bad comments your executive not paying any attention or attempting to rectify these problems? I feel it is a case of we take your money but we couldn't care less if the ticket is cancelled!

With other website giving reimbursement of the ticket price and the money which is incurred to commute to airport and likewise the money which I put for stopover. However, I should get my money back, if the journeys no longer serve any purpose in relation to my travel plan.

On top of this compensation for the cancellation and delay under your management is liable for damage occasioned by delay.

I regret to inform, that I did not receive any acknowledgment from Travelocity till date concerning the cancellation of my trip.

Now I request you to reimburse for the flight charges. "Looking forward to from hearing from you"



Regards,

Mohammed Mustafa Khan

Email id: arshad.[protected]@gmail.com

Office phone #[protected]

Note: Attachment of Air India ticket
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Hi abijeet,

Please find my boarding pass document attached with the mail.

"Looking forward to from hearing from you"

Regards,

Mohammed Mustafa Khan

Email id: arshad.[protected]@gmail.com

Office phone #[protected]

Note: Attachment of Air India ticket





- Show quoted text -
On Fri, Dec 19, 2008 at 10:01 PM, Mohammed Mustafa Khan <arshad.[protected]@gmail.com> wrote:

To

Manager Customer Service

Travelocity.co.in

Subject: Amount to be credited as the ticket got cancelled-for Airline booking number: 25P893 - Trip ID is 96222701 from HYD –SXR.


I'm Mohammed Mustafa Khan bearing Airline booking number: 25P893 with your Trip ID is 96222701 from HYD – SXR.

On 15th morning when I went to Rajeev Gandhi Airport (Hyderabad), at check-in the executive told me the ticket got cancelled, then I enquired with the other connecting flight companies and I got the same reply from them, further I also try calling your number, but got an automated reply that the working hours are from 8am – 8pm. Hence, I have to purchase Air India ticket from the airport and it cost me double the price i.e. 11, 480.00 INRs.

I was surprised and shocked to hear about the cancellation of the tickets, I stay almost 50 kilometers from the airport and I put lot of efforts to reach airport, I was in compete chaos. If I would have got a call or a mail at least, I would have immediately checked with some other alternatives. Moreover at Delhi I had booked a stopover with a lodge nearby Airport, costing 1500.00 INR; having said that, the most important was the consignment which I missed. So who will compensate me that?

As per the conversation with the customer service group, I regret to inform the pathetic service and no co-ordination among your business partners and service officers, I had wasted enough time in meaningless conversations regarding the amount to be credited.

Further, I was offered no alternatives; neither has you paid for me. The attitude of the executives was basically tough take it or leave it. With all these bad comments your executive not paying any attention or attempting to rectify these problems? I feel it is a case of we take your money but we couldn't care less if the ticket is cancelled!

With other website giving reimbursement of the ticket price and the money which is incurred to commute to airport and likewise the money which I put for stopover. However, I should get my money back, if the journeys no longer serve any purpose in relation to my travel plan.

On top of this compensation for the cancellation and delay under your management is liable for damage occasioned by delay.

I regret to inform, that I did not receive any acknowledgment from Travelocity till date concerning the cancellation of my trip.

Now I request you to reimburse for the flight charges. "Looking forward to from hearing from you"



Regards,

Mohammed Mustafa Khan

Email id: arshad.[protected]@gmail.com

Office phone #[protected]

Note: Attachment of Air India ticket


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Mohammed Mustafa Khan
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Reply


Hi Abijeet,

Please find my boarding pass document attached with the mail.
"Looking forward to hearing from you"


Regards,

Mohammed Mustafa Khan

Email id: arshad.[protected]@gmail.com

Office phone #[protected]

Note: Attachment of Air India ticket


On Fri, Dec 19, 2008 at 10:01 PM, Mohammed Mustafa Khan <arshad.[protected]@gmail.com> wrote:
- Show quoted text -

To

Manager Customer Service

Travelocity.co.in

Subject: Amount to be credited as the ticket got cancelled-for Airline booking number: 25P893 - Trip ID is 96222701 from HYD –SXR.


I'm Mohammed Mustafa Khan bearing Airline booking number: 25P893 with your Trip ID is 96222701 from HYD – SXR.

On 15th morning when I went to Rajeev Gandhi Airport (Hyderabad), at check-in the executive told me the ticket got cancelled, then I enquired with the other connecting flight companies and I got the same reply from them, further I also try calling your number, but got an automated reply that the working hours are from 8am – 8pm. Hence, I have to purchase Air India ticket from the airport and it cost me double the price i.e. 11, 480.00 INRs.

I was surprised and shocked to hear about the cancellation of the tickets, I stay almost 50 kilometers from the airport and I put lot of efforts to reach airport, I was in compete chaos. If I would have got a call or a mail at least, I would have immediately checked with some other alternatives. Moreover at Delhi I had booked a stopover with a lodge nearby Airport, costing 1500.00 INR; having said that, the most important was the consignment which I missed. So who will compensate me that?

As per the conversation with the customer service group, I regret to inform the pathetic service and no co-ordination among your business partners and service officers, I had wasted enough time in meaningless conversations regarding the amount to be credited.

Further, I was offered no alternatives; neither has you paid for me. The attitude of the executives was basically tough take it or leave it. With all these bad comments your executive not paying any attention or attempting to rectify these problems? I feel it is a case of we take your money but we couldn't care less if the ticket is cancelled!

With other website giving reimbursement of the ticket price and the money which is incurred to commute to airport and likewise the money which I put for stopover. However, I should get my money back, if the journeys no longer serve any purpose in relation to my travel plan.

On top of this compensation for the cancellation and delay under your management is liable for damage occasioned by delay.

I regret to inform, that I did not receive any acknowledgment from Travelocity till date concerning the cancellation of my trip.

Now I request you to reimburse for the flight charges. "Looking forward to from hearing from you"



Regards,

Mohammed Mustafa Khan

Email id: arshad.[protected]@gmail.com

Office phone #[protected]

Note: Attachment of Air India ticket


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Dear Mr Khan, Thank you for providing the documents. In this regard, we would...

12/23/08
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Dear Mr Khan,

Thank you for providing the documents. In this regard, we would like to inform
you that we have forwarded the documents to the concerned department for the
necessary action.

For further assistance you may contact us at the numbers listed below, Mondays
– Sundays 8am to 8pm, India Standard Time. We would be happy to serve you.

For BSNL and MTNL Users,
Tel:[protected]
Fax:[protected]

All Other Users,
Tel:[protected]

Have a nice day!

Kind regards,

Vikas Tripathi| Sales & Customer Care | Travelocity India |
www.travelocity.co.in
Toll Free[protected]For MTNL and BSNL Users) I Toll No[protected]For
all other Users)

Offering travellers inspiring travel choices online - Airlines I Hotels I
Packages I Car Hire Companies I Cruises I Activities & Attractions

‘Best Online Travel Agent in Asia Pacific’ - TTG Annual Travel Awards, 2005,
2006, 2007 & 2008 | ‘Best Online Travel Agency’ - TravelWeekly (Asia) Industry
Awards, 2007 | ‘Best Travel Site in Asia for flights’ – Condé Nast Traveler,
2008


(Co. Registration No.: U63040MH2006FTC163655) This email (including any
attachments) contains privileged or confidential information. It is solely for
the named addressee. If you are not the intended recipient, there has been no
waiver of privilege or confidentiality and you are strictly prohibited from
forwarding, copying, disclosing or using any part of it. Please notify the
sender immediately and delete the email. Emails may have errors due to
unauthorized interceptions, interferences, corruption or virus. We cannot
guarantee error-free or complete transmission of the contents of this email or
its timely receipt, and accept no liability which may arise as a result.

Please consider your environment before printing this e-mail...

"Mohammed Mustafa Khan" <arshad.[protected]@gmail.com> wrote:

> Hi abijeet,
>
> Please find my boarding pass document attached with the mail.
> "Looking forward to from hearing from you"
>
> Regards,
>
> Mohammed Mustafa Khan
>
> Email id: arshad.[protected]@gmail.com
>
> Office phone #[protected]*
> *
>
> *Note:* Attachment of Air India ticket
>
>
>
>
>
> On Fri, Dec 19, 2008 at 10:01 PM, Mohammed Mustafa Khan <
> arshad.[protected]@gmail.com> wrote:
>
> > To
> >
> > Manager Customer Service
> >
> > *Travelocity.co.in <http://travelocity.co.in/>*
- Show quoted text -
> >
> > * Subject:* Amount to be credited
> > as the ticket got cancelled-for *Airline booking number: 25P893 - Trip ID
> > is 96222701 *from HYD –SXR.
> >
> >
> > I'm Mohammed Mustafa Khan bearing Airline* booking number: 25P893 with your
> > Trip ID is 96222701 *from HYD – SXR.
> >
> > On 15th morning when I went to Rajeev Gandhi Airport (Hyderabad), at
> > check-in the executive told me the ticket got cancelled, then I enquired
> > with the other connecting flight companies and I got the same reply from
> > them, further I also try calling your number, but got an automated reply
> > that the working hours are from 8am – 8pm. Hence, I have to purchase Air
> > India ticket from the airport and it cost me double the price i.e. 11, 480.00
> > INRs.
> >
> > I was surprised and shocked to hear about the cancellation of the
> > tickets, I stay almost 50 kilometers from the airport and I put lot of
> > efforts to reach airport, I was in compete chaos. If I would have got a call
> > or a mail at least, I would have immediately checked with some other
> > alternatives. Moreover at Delhi I had booked a stopover with a lodge nearby
> > Airport, costing 1500.00 INR; having said that, the most important was the
> > consignment which I missed. So who will compensate me that?
> >
> > As per the conversation with the customer service group, I regret to inform
> > the pathetic service and no co-ordination among your business partners and
> > service officers, I had wasted enough time in meaningless conversations
> > regarding the amount to be credited.
> >
> > Further, I was offered no alternatives; neither has you paid for me. The
> > attitude of the executives was basically tough take it or leave it. With all
> > these bad comments your executive not paying any attention or attempting to
> > rectify these problems? I feel it is a case of we take your money but we
> > couldn't care less if the ticket is cancelled!
> >
> > With other website giving reimbursement of the ticket price and the money
> > which is incurred to commute to airport and likewise the money which I put
> > for stopover. However, I should get my money back, if the journeys no longer
> > serve any purpose in relation to my travel plan.
> >
> > On top of this compensation for the cancellation and delay under your
> > management is liable for damage occasioned by delay.
> >
> > I regret to inform, that I did not receive any acknowledgment from *
> > Travelocity* till date concerning the cancellation of my trip.
> >
> > Now I request you to reimburse for the flight charges. "Looking forward to
> > from hearing from you"
> >
> >
> >
> > Regards,
> >
> > Mohammed Mustafa Khan
> >
> > Email id: arshad.[protected]@gmail.com
> >
> > Office phone #[protected]
> >
> > *Note:* Attachment of Air India ticket
> >
>
Reply

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Mohammed Mustafa Khan
to customercare, bruce.tan

show details 12/24/08


Reply


To

Manager Customer Service

Travelocity.co.in

Subject: Amount to be credited as the ticket got cancelled-for Airline booking number: 25P893 - Trip ID is 96222701 from HYD –SXR.

I would have really appreciated your mail, if it would have served my purpose. But unfortunately I haven't received any acknowledgment after Dec 20th; moreover the misfortune took place on 15th Dec, when I was completely in chaos and in deadlock situation.



Further, in this globalize and electronic world it doesn't take a day or two to communicate with you business partners and resolve the issue.

Further I appreciate if you can speedup you process and credit my amount as early as possible.



"Looking forward to from hearing from you"

Thanks and best regards,



Mohammed Mustafa Khan

Email id: arshad.[protected]@gmail.com

Office phone #[protected]




- Show quoted text -
On Mon, Dec 22, 2008 at 10:38 PM, customercare <[protected]@travelocity.in> wrote:

Dear Mr Khan,

Thank you for providing the documents. In this regard, we would like to inform
you that we have forwarded the documents to the concerned department for the
necessary action.

For further assistance you may contact us at the numbers listed below, Mondays
– Sundays 8am to 8pm, India Standard Time. We would be happy to serve you.

For BSNL and MTNL Users,
Tel:[protected]
Fax:[protected]

All Other Users,
Tel:[protected]

Have a nice day!

Kind regards,

Vikas Tripathi| Sales & Customer Care | Travelocity India |
www.travelocity.co.in
Toll Free[protected]For MTNL and BSNL Users) I Toll No[protected]For
all other Users)

Offering travellers inspiring travel choices online - Airlines I Hotels I
Packages I Car Hire Companies I Cruises I Activities & Attractions

'Best Online Travel Agent in Asia Pacific' - TTG Annual Travel Awards, 2005,
2006, 2007 & 2008 | 'Best Online Travel Agency' - TravelWeekly (Asia) Industry
Awards, 2007 | 'Best Travel Site in Asia for flights' – Condé Nast Traveler,
2008


(Co. Registration No.: U63040MH2006FTC163655) This email (including any
attachments) contains privileged or confidential information. It is solely for
the named addressee. If you are not the intended recipient, there has been no
waiver of privilege or confidentiality and you are strictly prohibited from
forwarding, copying, disclosing or using any part of it. Please notify the
sender immediately and delete the email. Emails may have errors due to
unauthorized interceptions, interferences, corruption or virus. We cannot
guarantee error-free or complete transmission of the contents of this email or
its timely receipt, and accept no liability which may arise as a result.

Please consider your environment before printing this e-mail...

"Mohammed Mustafa Khan" <arshad.[protected]@gmail.com> wrote:

> Hi abijeet,
>
> Please find my boarding pass document attached with the mail.
> "Looking forward to from hearing from you"
>
> Regards,
>
> Mohammed Mustafa Khan
>
> Email id: arshad.[protected]@gmail.com
>
> Office phone #[protected]*
> *
>
> *Note:* Attachment of Air India ticket
>
>
>
>
>
> On Fri, Dec 19, 2008 at 10:01 PM, Mohammed Mustafa Khan <
> arshad.[protected]@gmail.com> wrote:
>
> > To
> >
> > Manager Customer Service
> >
> > *Travelocity.co.in <http://travelocity.co.in/>*
> >
> > * Subject:* Amount to be credited
> > as the ticket got cancelled-for *Airline booking number: 25P893 - Trip ID
> > is 96222701 *from HYD –SXR.
> >
> >
> > I'm Mohammed Mustafa Khan bearing Airline* booking number: 25P893 with your
> > Trip ID is 96222701 *from HYD – SXR.
> >
> > On 15th morning when I went to Rajeev Gandhi Airport (Hyderabad), at
> > check-in the executive told me the ticket got cancelled, then I enquired
> > with the other connecting flight companies and I got the same reply from
> > them, further I also try calling your number, but got an automated reply
> > that the working hours are from 8am – 8pm. Hence, I have to purchase Air
> > India ticket from the airport and it cost me double the price i.e. 11, 480.00
> > INRs.
> >
> > I was surprised and shocked to hear about the cancellation of the
> > tickets, I stay almost 50 kilometers from the airport and I put lot of
> > efforts to reach airport, I was in compete chaos. If I would have got a call
> > or a mail at least, I would have immediately checked with some other
> > alternatives. Moreover at Delhi I had booked a stopover with a lodge nearby
> > Airport, costing 1500.00 INR; having said that, the most important was the
> > consignment which I missed. So who will compensate me that?
> >
> > As per the conversation with the customer service group, I regret to inform
> > the pathetic service and no co-ordination among your business partners and
> > service officers, I had wasted enough time in meaningless conversations
> > regarding the amount to be credited.
> >
> > Further, I was offered no alternatives; neither has you paid for me. The
> > attitude of the executives was basically tough take it or leave it. With all
> > these bad comments your executive not paying any attention or attempting to
> > rectify these problems? I feel it is a case of we take your money but we
> > couldn't care less if the ticket is cancelled!
> >
> > With other website giving reimbursement of the ticket price and the money
> > which is incurred to commute to airport and likewise the money which I put
> > for stopover. However, I should get my money back, if the journeys no longer
> > serve any purpose in relation to my travel plan.
> >
> > On top of this compensation for the cancellation and delay under your
> > management is liable for damage occasioned by delay.
> >
> > I regret to inform, that I did not receive any acknowledgment from *
> > Travelocity* till date concerning the cancellation of my trip.
> >
> > Now I request you to reimburse for the flight charges. "Looking forward to
> > from hearing from you"
> >
> >
> >
> > Regards,
> >
> > Mohammed Mustafa Khan
> >
> > Email id: arshad.[protected]@gmail.com
> >
> > Office phone #[protected]
> >
> > *Note:* Attachment of Air India ticket
> >
>


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customercare
Dear Mr Khan, Greetings from Travelocity. We would like to apologise for the ...

12/25/08
customercareLoading...
12/25/08
customercare
to me, bruce.tan

show details 12/25/08


Reply


Dear Mr Khan,

Greetings from Travelocity.

We would like to apologise for the inconvenience you have experienced with
regards to your booking under Trip ID 96222701.

We deeply regret for the inconvenience faced by you at the airport due to the
non ticketing of your booking with travelocity.co.in. We are offering you a
full refund in this case. But with regards to your lodging expenses and fare
difference we have forwarded your concern to our customer grievance
department, we will update you with regards to this booking once we have
received any update from them.

Mr Khan, thank you for the opportunity to address you concerns. Travelocity
India is dedicated to continually improving our product so that we can provide
you with a travel service that you can use with confidence, efficiency and
enjoyment.

Once again, our apologies for the inconvenience caused and we hope to be able
to service your travel needs in the future.

Kind regards,

Avijit Mishra| Sales & Customer Care | Travelocity India |
- Show quoted text -
www.travelocity.co.in
Toll Free[protected]For MTNL and BSNL Users) I Toll No[protected]For
all other Users)

Offering travellers inspiring travel choices online - Airlines I Hotels I
Packages I Car Hire Companies I Cruises I Activities & Attractions

‘Best Online Travel Agent in Asia Pacific’ - TTG Annual Travel Awards, 2005,
2006, 2007 & 2008 | ‘Best Online Travel Agency’ - TravelWeekly (Asia) Industry
Awards, 2007 | ‘Best Travel Site in Asia for flights’ – Condé Nast Traveler,
2008


(Co. Registration No.: U63040MH2006FTC163655) This email (including any
attachments) contains privileged or confidential information. It is solely for
the named addressee. If you are not the intended recipient, there has been no
waiver of privilege or confidentiality and you are strictly prohibited from
forwarding, copying, disclosing or using any part of it. Please notify the
sender immediately and delete the email. Emails may have errors due to
unauthorized interceptions, interferences, corruption or virus. We cannot
guarantee error-free or complete transmission of the contents of this email or
its timely receipt, and accept no liability which may arise as a result.

Please consider your environment before printing this e-mail...

"Mohammed Mustafa Khan" <arshad.[protected]@gmail.com> wrote:

> To
>
> Manager Customer Service
>
> Travelocity.co.in
>
> Subject: Amount to be credited as the ticket got
> cancelled-for Airline booking number: 25P893 - Trip ID is 96222701 from HYD
> –SXR.
>
> I would have really appreciated your mail, if it would have served my
> purpose. But unfortunately I haven't received any acknowledgment after Dec
> 20th; moreover the misfortune took place on 15th Dec, when I was completely
> in chaos and in deadlock situation.
>
>
>
> Further, in this globalize and electronic world it doesn't take a day or two
> to communicate with you business partners and resolve the issue.
>
> Further I appreciate if you can speedup you process and credit my amount as
> early as possible.
>
>
> "Looking forward to from hearing from you"
>
> Thanks and best regards,
>
>
> Mohammed Mustafa Khan
>
> Email id: arshad.[protected]@gmail.com
>
> Office phone #[protected]
>
>
>
>
> On Mon, Dec 22, 2008 at 10:38 PM, customercare
> <[protected]@travelocity.in>wrote:
>
> > Dear Mr Khan,
> >
> > Thank you for providing the documents. In this regard, we would like to
> > inform
> > you that we have forwarded the documents to the concerned department for
> > the
> > necessary action.
> >
> > For further assistance you may contact us at the numbers listed below,
> > Mondays
> > – Sundays 8am to 8pm, India Standard Time. We would be happy to serve you.
> >
> > For BSNL and MTNL Users,
> > Tel:[protected]
> > Fax:[protected]
> >
> > All Other Users,
> > Tel:[protected]
> >
> > Have a nice day!
> >
> > Kind regards,
> >
> > Vikas Tripathi| Sales & Customer Care | Travelocity India |
> > www.travelocity.co.in
> > Toll Free[protected]For MTNL and BSNL Users) I Toll No[protected]
> > (For
> > all other Users)
> >
> > Offering travellers inspiring travel choices online - Airlines I Hotels I
> > Packages I Car Hire Companies I Cruises I Activities & Attractions
> >
> > 'Best Online Travel Agent in Asia Pacific' - TTG Annual Travel Awards,
> > 2005,
> > 2006, 2007 & 2008 | 'Best Online Travel Agency' - TravelWeekly (Asia)
> > Industry
> > Awards, 2007 | 'Best Travel Site in Asia for flights' – Condé Nast
> > Traveler,
> > 2008
> >
> >
> > (Co. Registration No.: U63040MH2006FTC163655) This email (including any
> > attachments) contains privileged or confidential information. It is solely
> > for
> > the named addressee. If you are not the intended recipient, there has been
> > no
> > waiver of privilege or confidentiality and you are strictly prohibited from
> > forwarding, copying, disclosing or using any part of it. Please notify the
> > sender immediately and delete the email. Emails may have errors due to
> > unauthorized interceptions, interferences, corruption or virus. We cannot
> > guarantee error-free or complete transmission of the contents of this email
> > or
> > its timely receipt, and accept no liability which may arise as a result.
> >
> > Please consider your environment before printing this e-mail...
> >
> > "Mohammed Mustafa Khan" <arshad.[protected]@gmail.com> wrote:
> >
> > > Hi abijeet,
> > >
> > > Please find my boarding pass document attached with the mail.
> > > "Looking forward to from hearing from you"
> > >
> > > Regards,
> > >
> > > Mohammed Mustafa Khan
> > >
> > > Email id: arshad.[protected]@gmail.com
> > >
> > > Office phone #[protected]*
> > > *
> > >
> > > *Note:* Attachment of Air India ticket
> > >
> > >
> > >
> > >
> > >
> > > On Fri, Dec 19, 2008 at 10:01 PM, Mohammed Mustafa Khan <
> > > arshad.[protected]@gmail.com> wrote:
> > >
> > > > To
> > > >
> > > > Manager Customer Service
> > > >
> > > > *Travelocity.co.in <http://travelocity.co.in/>*
> > > >
> > > > * Subject:* Amount to be
> > credited
> > > > as the ticket got cancelled-for *Airline booking number: 25P893 - Trip
> > ID
> > > > is 96222701 *from HYD –SXR.
> > > >
> > > >
> > > > I'm Mohammed Mustafa Khan bearing Airline* booking number: 25P893 with
> > your
> > > > Trip ID is 96222701 *from HYD – SXR.
> > > >
> > > > On 15th morning when I went to Rajeev Gandhi Airport (Hyderabad), at
> > > > check-in the executive told me the ticket got cancelled, then I
> > enquired
> > > > with the other connecting flight companies and I got the same reply
> > from
> > > > them, further I also try calling your number, but got an automated
> > reply
> > > > that the working hours are from 8am – 8pm. Hence, I have to purchase
> > Air
> > > > India ticket from the airport and it cost me double the price i.e.
> > 11, 480.00
> > > > INRs.
> > > >
> > > > I was surprised and shocked to hear about the cancellation of the
> > > > tickets, I stay almost 50 kilometers from the airport and I put lot of
> > > > efforts to reach airport, I was in compete chaos. If I would have got a
> > call
> > > > or a mail at least, I would have immediately checked with some other
> > > > alternatives. Moreover at Delhi I had booked a stopover with a lodge
> > nearby
> > > > Airport, costing 1500.00 INR; having said that, the most important was
> > the
> > > > consignment which I missed. So who will compensate me that?
> > > >
> > > > As per the conversation with the customer service group, I regret to
> > inform
> > > > the pathetic service and no co-ordination among your business partners
> > and
> > > > service officers, I had wasted enough time in meaningless conversations
> > > > regarding the amount to be credited.
> > > >
> > > > Further, I was offered no alternatives; neither has you paid for me.
> > The
> > > > attitude of the executives was basically tough take it or leave it.
> > With all
> > > > these bad comments your executive not paying any attention or
> > attempting to
> > > > rectify these problems? I feel it is a case of we take your money but
> > we
> > > > couldn't care less if the ticket is cancelled!
> > > >
> > > > With other website giving reimbursement of the ticket price and the
> > money
> > > > which is incurred to commute to airport and likewise the money which I
> > put
> > > > for stopover. However, I should get my money back, if the journeys no
> > longer
> > > > serve any purpose in relation to my travel plan.
> > > >
> > > > On top of this compensation for the cancellation and delay under your
> > > > management is liable for damage occasioned by delay.
> > > >
> > > > I regret to inform, that I did not receive any acknowledgment from *
> > > > Travelocity* till date concerning the cancellation of my trip.
> > > >
> > > > Now I request you to reimburse for the flight charges. "Looking
> > forward to
> > > > from hearing from you"
> > > >
> > > >
> > > >
> > > > Regards,
> > > >
> > > > Mohammed Mustafa Khan
> > > >
> > > > Email id: arshad.[protected]@gmail.com
> > > >
> > > > Office phone #[protected]
> > > >
> > > > *Note:* Attachment of Air India ticket
> > > >
> > >
> >
>
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Mohammed Mustafa Khan
to Sofia

show details 12/25/08 [Mustafa Air ticket.jpg]


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- Show quoted text -


[protected] Forwarded message[protected]
From: Mohammed Mustafa Khan <arshad.[protected]@gmail.com>
Date: Fri, Dec 19, 2008 at 10:01 PM
Subject: reimbursement of my ticket price and other charges associated to my flight schedule
To: [protected]@travelocity.in
Cc: bruce.[protected]@zuji.com


To

Manager Customer Service

Travelocity.co.in

Subject: Amount to be credited as the ticket got cancelled-for Airline booking number: 25P893 - Trip ID is 96222701 from HYD –SXR.


I'm Mohammed Mustafa Khan bearing Airline booking number: 25P893 with your Trip ID is 96222701 from HYD – SXR.

On 15th morning when I went to Rajeev Gandhi Airport (Hyderabad), at check-in the executive told me the ticket got cancelled, then I enquired with the other connecting flight companies and I got the same reply from them, further I also try calling your number, but got an automated reply that the working hours are from 8am – 8pm. Hence, I have to purchase Air India ticket from the airport and it cost me double the price i.e. 11, 480.00 INRs.

I was surprised and shocked to hear about the cancellation of the tickets, I stay almost 50 kilometers from the airport and I put lot of efforts to reach airport, I was in compete chaos. If I would have got a call or a mail at least, I would have immediately checked with some other alternatives. Moreover at Delhi I had booked a stopover with a lodge nearby Airport, costing 1500.00 INR; having said that, the most important was the consignment which I missed. So who will compensate me that?

As per the conversation with the customer service group, I regret to inform the pathetic service and no co-ordination among your business partners and service officers, I had wasted enough time in meaningless conversations regarding the amount to be credited.

Further, I was offered no alternatives; neither has you paid for me. The attitude of the executives was basically tough take it or leave it. With all these bad comments your executive not paying any attention or attempting to rectify these problems? I feel it is a case of we take your money but we couldn't care less if the ticket is cancelled!

With other website giving reimbursement of the ticket price and the money which is incurred to commute to airport and likewise the money which I put for stopover. However, I should get my money back, if the journeys no longer serve any purpose in relation to my travel plan.

On top of this compensation for the cancellation and delay under your management is liable for damage occasioned by delay.

I regret to inform, that I did not receive any acknowledgment from Travelocity till date concerning the cancellation of my trip.

Now I request you to reimburse for the flight charges. "Looking forward to from hearing from you"



Regards,

Mohammed Mustafa Khan

Email id: arshad.[protected]@gmail.com

Office phone #[protected]

Note: Attachment of Air India ticket

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Mohammed Mustafa Khan
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To

Manager Customer Service-

Travelocity.co.in



Subject: Amount to be credited as the ticket got cancelled-for Airline booking number: 25P893 - Trip ID is 96222701 from HYD –SXR.

It was committed to reverse the difference amount, of the other flight charges which I had to put in unnecessarily and the charges related to stopover with a lodge nearby Airport, costing 1500.00 INR. Till now I have received your grievances on the paper only, but not anything in practice. I would have really appreciated your mail, if it would have served my purpose. But unfortunately I haven't received any acknowledgment after Dec 25th; moreover the misfortune took place on 15th Dec, when I was completely in chaos and in deadlock situation.


Further, in this globalize and electronic world it doesn't take a day or two to communicate with you business partners and resolve the issue. With other companies giving reimbursement of the ticket price and the money which is incurred to commute to airport and likewise the money which I put for stopover; However, I should get my money back, if the journeys no longer serve any purpose in relation to my travel plan.

On top of this compensation for the cancellation and delay under your management is liable for damage occasioned by delay.

Further I appreciate if you can speed up your process and credit my amount as early as possible.

"Looking forward to hearing from you"

Regards,

Mohammed Mustafa Khan

Email id: arshad.[protected]@gmail.com

Office phone #[protected]


Damage Resulting = It was committed to reverse the difference amount, of the other flight charges which I had to put in unnecessarily and the charges related to stopover with a lodge nearby Airport, costing 1500.00 INR. Till now I have received your grievances on the paper only, but not anything in practice. I would have really appreciated your mail, if it would have served my purpose. But unfortunately I haven't received any acknowledgment after Dec 25th; moreover the misfortune took place on 15th Dec, when I was completely in chaos and in deadlock situation. however till date they haven't credited a single penny into my account.
hope things will brighten for me ...
please do the need full
it would be of great help !
thanks and best regards

Mohammed Mustafa Khan
System Implementation Engineer
Musky Software Solutions
Office: +[protected]
Cell: +91-[protected]
Email ID: mustafa.[protected]@muskysoftware.com
Website: muskysoftware.com