[Resolved]  Travelport Holidays — Delay in Gift Voucher

I have submitted mobile gift voucher almost 2 months back. I have received call from Ms.Urvi from travel port confirming dates 8 to 11 March to Mt. ABU Almost 20 days back ie on 3rd or 3th of Feb(appx) Today ie on 23/02/09 I enquired about confirmation proof either physical copy or email confirmation she arrogantly said when I have verbaly confirmed why you need proof. If required i will send it now. Please tell me without any proof how do i do any rail or air booking. I will be travelling with my wife and 3 years daughter. I can not take any chance while travelling with small child.

I ask her to cancell the booking she arrogently said i will cancell the booking and send your voucher back and banned the telephone. Is this a way to talk to a customer who is working in service industry. I am not a begger that i expect such type of treatment from Ms. Urvi.

I expect some decent treatment from the staff from service industry.

Requeting some responsible persn from travel port to contact me on [protected]

Thanks and Regards

Mohit

Dear Mr. Mohit

Greetings!!!

We are happy to know that the issue has been sorted out and was statisfied with the services provided by TravelPort.


Regards
Malaika