[Resolved]  TTK Prestige — Customer Service / After Sales service

I bought one 1.2 lites Electric cooker at Sivakasi Smart Kitchen Shop.Within Six months the Non-Stick coating had come out from the aluminium vessel and on complaining to the customer complaint cell the asked me to buy a new inner vessel at Rs.400 and I paid for it and bought.But that too the non-stick coating has come out.Kindly advise is there any possibility of re-coating the vessels (Two Nos.).
My Name : E.RAAMASUBRAMANIYAN
Address : Room No.15, Shenbagakutty Lodge, Sivakasi-606 123.Tamil Nadu.
Mobile No.[protected]

I have purchased a 5 ltr prestige pressure handi from Race Course Road Air Force canteen in Delhi on 15.5.2014. On opening the packing found the Bakelite support handle on the opposite side of the pick-up handle which was packed in small polythene packing was broken in three parts. I live in Chandigarh. How do I get the matter resolved.
[protected]

I have also fallen prey to its exchange anything to anything offer and bought a gas stove 3-4 months back. Its has lot of issues and I raised several complaints against it. Everytime they promise somebody would visit my house and look at it but nobody comes. Latest example is that i called them 4 days back and they said they will call back within 48 hours. 96 hours is passed by but nobody called me back. Since today morning i have called them twice, everytime they promise that witin half an hour somebody would call. Last time they said within 5 minutes of disconnecting the call somebody would call me. I feel like spitting at the product and company. I urge all not to buy a single product of prestige. If it doesnt work you will also have to suffer this sick and pathetic shameless customer service of it. this is the condition in bangalore, think the situation in smaller cities. The complain number which i raised is BANG422802. My contact detail is [protected].

And I am not rating this because there is no option to rate less than zero ... given a change i would have like to rate the service as -5 ...

I am from Vellore TN. There is no stock of gasket for SS deluxe 10 litre cooker from 2012 onwards in the Smart Kitchen outlet at Laxmi Theatre complex. Shall be grateful for keeping stock to cater to customers like me.

Gasket for 10 litres SS deluxe TTK Prestige cookers are not stocked by TTK Smart Kitchen Laxmi Theatre Complex Vellore for the last 2 years. Request necessary action to stock the same for better customer care.

Dear Sir,

I had purchased a Prestige Glass Top GT 03 L Gas Stove from Pradeep Gas Agency, Pune before 6 Months.

Unfortunately my stove glass top got broken yesterday due to technical or poor quality materials. So I called the Prestige TTK custmercare office at Banglore and they have noted my complaint (no. PUNE 568940) and informed me that they send service engineer immediately.

Since yesterday I am unable to use this stove and we are put it into great trouble. Please depute your service engineer immediately and arrange to replace the stove glass top immediately, as the stove is in warrenty.

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Thanks and Regards,

Amit Chaudhari

[protected]

Same experience here...an organization with bunch of liars and false promises. Please do not purchase any prestige product. After sales service is very horrifying and poor. Tell you the truth you can get God but not Prestige executives to assist you. Even after calling 5 times to customer care no one there to help...and when after great effort finally got an engineer's contact, the guy dosen't attend the calls.

Your after Sales Service is the poorest in consumer product Line. I filed a complaint No.MUMB623525 on 8/10/14 but till now no body attended.Looking to service in future my family may not like to buy any products of Prestige Brand. Even your Customer Care number 33441111 does not respond..

Hi

I have purchased the prestige non stick kadai, twice I have used it both times everything sticked to the kadai.
I have raised the complaint and submit the kadai to service center, I got a call from dealer (gzb) that this is not a non stick product and take this back as can't be done.

I have send several emails that I purchased non-stick and how come they say that this is non stick product (costing 1000 INR) but there is no response from prestige.

Thanks,
Vikas Garg
[protected]

sir i'm shakthi electronis state karnataka, complint no-banb712468R this complint was still no ready from your service center pls if not ready with in few days i will go to consumer court, prestige not satisfied with me, my contact no is-[protected], [protected],

PLS DONOT PURCHESS ANY TTK Prestige PRODUCTS THEY ARE NOT GAVE SERVICE THEY MAKE MONEY ONLY I HAD PURCHESED TTK Prestige 3 BEURNAL GAS STOVE IT STATRED GAS LEAKGE IN KNOB I HAD COMPLINT GIVEN TTK CUSTOMER CARE 4 DAY BACK COMPLINT NO HDUL 763043 TILL ANY ONE PERSON CONTACTED I HAD REQUESTED TO GAVE YOUR GAVE YOUR SERVICE CENTER ADDRESS I AM READY TO GAVE & CORRECT BUT THEY NOT GAVE ADDRESS THAT MEANS THEY ARE NOT INTERESTING TO GAVE SERVICE PLS DONOT TAKE TTK Prestige PRODUCTS
PRASHANTH
[protected]

I HAVE PURCHASED ONE 3 BURNER GAS STOVE, SUDDENLY GAS LEAK STARTED IN KNOB . I AM GIVEN COMPLINT TO TTK SERVICE CENTER THEY TAKEN COMPLINT & GIVEN COMPLINT NO HUDL763043 4 DAYS BACK TILL ANY PERSON NOT CONTACTED ME. I SUJJEST TO ALL THAT PLS DONOT TAKE TTK PRODUCT THEY NOT ABLE TO GIVE SERVICE ONLY MAKE MONEY. I WAITING FOR THIER SERVICE PERSON .TODAY I HAD PURCHESED NEW OTHERE COMPANY STOVE FOR OUR COOKING THAT MEANS WHEN YOU PURCHESS TTK PRODUCT YOU ARE READY TO ANOTHE ALTERNET OTHER WISE YOU WILL GO OTHERS HOME I AM TILL WAITING FOR TTK REPRESENTITVE.

PRASHANTH
[protected]

BC chutiye jaisi company hai prestige...chutiye log ko apne prestige ki kuch mnahi padi hai...maine 16 september ko complaint registrere kiya tha...inke customre care wala...inse bhi bade chutiye...koi dhang ka answer nahi deta..aur aaj ek mahina ho gaya ..feer bhi ..Induction cooker ready nahi hua...ye chitiye log ka koi aadmi aya AZHAR naam ka ..Vikhroli office se...woh control panal lekar gaya 20 din ho gaye...kuska boss bhi koi chutiya hi hai..Uska NAm danish hai. uska numer - [protected]...ye to saala itna harami hai...ki call naam sunne ke baad cut kar deta hai...sab ke sab chor hain saale...keh raha tha..benglore se ayega..product...maine customer care me call kiya to wo log kehte hai kal ayega..BC inka kal Pichle 30 din se aa raha hai...Agar Service deni nahi aati to GAND marane ke liye customer care khol ke rakha hai...Bahoot chutiya banati hai ye company public ko..Main itna FRUSTED ho gaya hu..POLICE Companit aur grahak sewa kendr mai Compaint karne jaa raha hu...aab in logo ko pata chalega..logo ko chutiya banane ka matlab kya hota hai...ita sunane ke bad bhi ye BHANGI log mujhe msg karenge...HEllo MR. Akil Sorry for incovinience can you give us your contact details..BC 1000 BAar number leke G**ND me daal ke rakhte hain ye log... ye lo complaint number. MUMB1391242...[protected]..Akilahmed

i have purchased prestige 36 ltr otg 5 days earlier from last so many days i am waiting that some one come to demonstrate the otg but no one has yet arrived i am feed up of calling to customer care but no line get connected even call my dealer but does not respond properly moreover the user manual is just crab total waste of pages . so i came to result that PRESTIGE is fraud company please no one should purchase items of this company avoid headache go with some other company and not recommend this to any one .

Worst service pcb card taken from last one month . Complaint no mumb1495187.no reply nothing. From now I will not purchase prestige product.

prestige service centre is bogus pl do not purchase any prestige item

I purchased a four burner hob-top gas stove four months back (13 Aug 2015) from a Prestige out let at Pattom, Thiruvananthapuram (Model No PHT 04 AI) .Within two months the self ignition system went wrong and I made a complaint. The so called service engineers who came to attend appeared unskilled and untrained. Two people came one after another returned as they could not open the stove at all. They were trying to open the stove with glass top through heavy hammering. The tools they used appeared inappropriate. Eventhough the defect was not rectified they closed my complaints. Every time they took my enquiry as a new complaint (Eg.ERAN1489073, ERAN1551623 etc). Last man came, managed to open the stove, took photographs of the defective parts and told me that he would come with the parts to replace. After a further two weeks’ time, when I enquired about my complaint, such a complaint was not pending. I feel I am totally helpless. Now more than a month gone. Will the company extend the warranty period I have lost? Im thinking of filing a case against PRESTIGE in the consumer court unless my complaint is resolved immediately.
PG PRATHAPAN
[protected]
[protected]@gmail.com

Dear Sir
I had purchased two Delux plus pressurs handi from Big Bazar, Siliguri dt. 24.02.2014 and after some time
I found that the Handel is seprated from the handi. I contacted the service centre, kolkata and the gave me
the complain no. KOLK-1496309. I had deposited the handi at your service center vide receipt no. 4431 dt.
14.11.2015.
I regret to not that till now I have not received the replacement.

Yours
BHAGWATI PRASAD AGARWAL
ASHWAGANDHA APARTMENT,
BLOCK-F
3RD FLOOR,
BEHIND PAYAL CINEMA HALL
SEVOK ROAD
SILIGURI-734001
MOB : [protected]
[protected]

I HAVE PURCHASED PRESTIGE MARVEL GTM 04 4 BURNER GLASS TOP
GAS STOVE IN THE MONTH OF OCT 2015, IT IS GIVING LOT OF PROBLEMS, GAS SUPPLY TO BURNERS IS NOT WORKING, The first burner in SIM also will give High Flem and major part is First burner is leaking .
Even though burner switch in off mode, gas will leak . I HAVE COMPLAINED FIVE TIMES IT IS NOT PROPERLY REPAIRED, , PRESTIGE PRODUCTS ARE ALL DEFECTIVE I feel .

As PRESTIGE is big brand and giving such defective product . PRESTIGE should consider this as replace new gas stove as it giving problem from day one and 5 time comaplain giving 3 tim repair done still issue nor fixed .
So I request PRESTIGE for replacement the defective product .

I REQUEST THE MANAGEMENT TO TAKE SUITABLE ACTION TO IMPROVE THE QUALITY & SERVICE

Ram Sankar Patnaik
KEERTHANA ECNCLAVE,
Flat No: 004, 4th Cross,
Shiridi Sai Nagar,
Munnekollala, Marathahalli,
Bangalore
560037

Such a pathetic service from prestige. Bought a glass top stove from Anna nagar branch only a month before. They sold us such a crapy product that the flame does not come out properly. Raisd so many complaints, afer 3 services, it is still in the same condition.. Big time cheats