[Resolved]  UniverCell — cheating and rude behaviour

hi whom ever may concern,
i purchased a micromax A60 mobile on 4/1/2011 in EA branch. when ur shop guy show the unsealed box and he opened and showed me the mobile. i asked him why the seal is already broken he told me only on piece is available so to show the customer like be they opened and he promised be it been turned on and its a brand new mobile no one used it, i trusted him his name is Karthik. Then i bought the same mobile and after going back home i found there is a blue dot on the display i thought it's might be kind of wallpaper. but one of my friend bought the same mobile from Hot Spot he does not have the dot then he told is a defective display, but i didnt bother much. then very third day of purchase mobile started hanging and i need to remove the battery and restart the mobile again and on 6th day of purchase speaker on the mobile stopped working. i thought i need to go and return the mobile and get a new piece since its a defective one. but am unable to go since i have continuous work with out any off for 7 days. So finally i went on[protected]days from the date of purchase.

No proper response for me by karthik who sold this mobile telling that even the seal is open it's a new one. he told me very rudely he cannot replace the mobile rather he could do a service and bring back to the working condition and give it back to me. but am not agreed with him and i demand for his manager. but he told there is no manager but there is a Senior person who could help me. i spoke with him and he told me the same thing what karthik told me but he was more rude than karthik and he told that i need to wait for 10days to get my mobile back to working condition.
i told him i cannot wait for such a long period. he told he'll make it before 10 days probably within 6 to 8 days and he gave the number of top most person in the customer care and her name is latha.
i tried to call her but someone picked the call and said she is busy on the other line and the person got all my details and told me that latha will be calling me within 10min. i called after 30min same person picked the call and spoke to me rudely "hey i already informed u that she will be calling u" she told me in local slang.

Finally i got her on the line and she promised that she look in to this and get back to me very next day. this is the 10th day from[protected] till now i didnt get any call from the very top person of the customer service and karthik and the other Senior person in the EA branch promised me that will be delivering the mobile in working condition with in 6 to 8days but today is the 10th day am getting a response from karthik that it might take another 3 more days and when i asked him why he is giving a response that its a extra support provided to the customer so he cannot sith with the service guy till the mobile is getting ready and he is busy with his target on the shop and he has already have to much of work pressure he told me very rudely not even letting me to speak.
i Spoke to the seniorperson in over there , he spoke to rudely asking me to come on monday since its there pongal vaccation and disconnected the call.

this is the total experience i got from the Univercell.