[Resolved]  UniverCell — Claim for mobile theft

Address:

Hyderabad, Andhra Pradesh

Sir,
I purchased Samsung (Samsung super hero, Model:SCH - B259) mobile from Univercell shop located at Mehdipatnam, Hyderabad. The price of the phone was 1634.61Rs. I took insurance for the phone and the total bill that was paid by us was 1845.00Rs. At the time of purchase they told that your mobile will be recovered if it is thefted. Also, they said that if you take insurance then in such case you can get new mobile. To recover, you need to just show the bill and tell the sim number of the lost mobile, along with Police complaint letter.Yesterday, my mobile was thefted. Hence, i went to Univercell shop today. They said that the mobile can't be recovered. I asked for insurance claim and they said only 40 percent of the money will be returned. However, such condition was not written in the bill given to us. The invoice number of the bill is:P. H. MD/1117 dated 13/05/2009. Hence, I thought of complaining to consumer forum in this regard so as to get my claim.
Thanking You,
M. Vinod Kumar