UTI Mutual Fund — non receipt of I-Pin

I have taken UTI infrastructure advantage fund-series-I of Rs.10, 000 on[protected]. My folio no. is[protected].
I want to take the facility of online transaction, so I sent the I-Pin application form through courier on dated[protected]. After one month I sent the email to you for non receipt of I-Pin, but after 2-3 email I have not received any reply.
Then I have made the complaint on website of customer care o[censored]TImf on[protected] with ref. no. #4/WC-1803/1 but no action and no reply then again complaint with ref. no. 5/WC-2547/1 dated 3-5-2008 and receive a reply that this is under process.
I have not got any response so again complaint vide ref. no. #6/connect-1252/1 dt.[protected], #7/WC-5270/1 dt. 9-7-2008 and #7/WC-5826/1 dt.[protected] then receive only one reply that the request is under process.
After waiting for two month I again lodged complaint with ref. no. #9/WC-6746/1 dated 3-9-2008 then receive a reply that “we have dispatched on[protected] through reg-post”-how it is possible, if you have sent this in the month of march08 then why have you reply on 3-5-2008 and[protected] that this is under process.