[Resolved]  Onida TV — untrusted customer service, replacing false(not fully functional) motherboards when came for repair

Address:

Andhra Pradesh

Hi

We own a Onida 24inch LCD TV, we took it to onida service center around 6 months back, as it has the problem of not allowing us to use any controls to change channel and sound(its like not operation are valid), after few minutes.

They kept with them for around 4 months and didn't do any repair, after we call them up they said like TV is repaired by replacing a motherboard, so we got it home and checked but still the same problem exists,

So we took it back to them and waited for around 1 month, and in between we were calling them up to know the update. The response from them is very poor. at last we went to receive the TV at their specified date and time.

When we went there to pickup the TV, then in front o[censored]s they are getting the TV from store room and fitting one more motherboard, and we have to wait there for around 3 to 4 hrs for observation.

Then we took the TV home, in a very anxiety we switch on the TV, the TV picture clarity is good but there is no sound, and the first problem also exists, We give to service center to get our problem recovered not to get a new or some other added problems.

We are feedup with the their service and response from them, The people at the service center are very negligent, irresponsible. Even after three consecutive deliveries also they were unable to fix the TV.

I still have a question that even after keeping for one Month they didn't even touched the TV for repair, and over phone they are pretending like they are trying very hard to repair TV.

We are really disgusted with the service provided by Onida, our money, patience, time, effort, are wasted upon which we have undergone mental torcher with the your service and response.

Upon all these effort of ours, we see the our TV without any sound. how disgusting it is, we curse ourselves for buying Onida and for your valueless service.

Hoping to get a quick service from you.