Videocon / AC — POOR SERVICES / PRODUCT

Dear Sir /Madam,

I have purchased one videocon airconditioner(model no-5244)as on 19.6.08 (only two months back) from Khanna brothers, sector -7c, Chandigarh.

From installation till date i have been mentally harased by your dealer as well as by service people.A product which is available at your "Next( company) show room" for Rs.14500 have been given me on Rs.17000.When i have discussed the same with your dealer he did not paid heed to me.

Following points i would like to brought to your kind notice.

1.Over charged (Rs.2500) by the dealer for a product which is availble in market for Rs.14500 where as i have charged Rs.17000.

2.No demostration till date even after two months.

3.Cooling problem started from day one.

4.Ac direct starts while switching on.

5.High noise.

6.Service people not paying heeds to my complaints.I have lodged jobs vide job no -SG[protected] dated 25.6.08 and SG[protected] dated 30.7.08 with your call centre.

7.Personally lodged compliant at Khanna brother as on 20.8.08 but till date no response.

8.Service people and dealer doing experiments with new AC but no solution till date.

I humbly request you to intervene and replace my defective AC with new one or refund my hard earned money.Hope positive response from your side other wise i have no option other than proceeding to honble consumer forum.


Thanking You,


Your's truly,


Mukesh Sharma