[Resolved] Videocon - Colour Television — worst service from Videocon Television | |
To The managing director Videocon international limited Mittal Court 17th Floor C-wing,nariman point Mumbai Respected sir, Sub: Very bad service from Videocon- Televison I had purchased Videocon Colour Television with serial number 103906 in the year 2002 from Aparna TV& Furniture Show Room, Market Road, Ravulapalem, East Godavari District, Andhra Pradesh, India,Pin: 533 238. In March, 2007 we faced a problem with its display (it shows only black and white and no colour) may be becasue of some technical problem. Then I lodged a complaint at the TV showroom from where I purchased my TV and to where the company service engineer visit every friday. But he has not taken any care of it. After I repeatedly asked for it, finally in the month of August (After nearly six months) the service engineer (from Videocon company) attend this complaint and said that some small part costing around Rs. 800/- is need to be changed and immeadiately I paid the money and asked him to replace it as early as possible. He has taken money but he has not taken any care of it (not replaced the required part) till the last week. When I phoned him regarding this, I surprised with his irresponsible answer. Then I said that I will complain this to the higher authorities then immeadiately he answered that, go a head and complain. Again I shocked with his answer and decided to bring this issue to the kind notice of the higher authorities. I tried to contact the area dealer but in vain. After I fight for it with the Propritor of the TV showroom, the service engineer revisited and replaced some part day before yesterday. But the condition of the TV remains same. It was not repaired properly. I dont know when will he come and repair it. During the Festival Season (Dussera) our family members very much disappointed with the not working television. Hope you can understand how bad it is. This is my very bad experience with services from videocon company. Many of electronics (home appliances) in my home are of Videocon Company. Now I am very much vexed with the services of the Videocon Television. I hope that the higher authorities atleast can act properly on it and can see my television get repaired very soon. with hope yours sincerely M. Venkata Ramana [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
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Videocon-colour Television — Harressing Customer Service
I am using Videocon Bazzoka Television for last many years.This sunday i.e. 30 Aug 2009 my TV broke down. I made the compalint at there centralised service center number 39404040 wihtt eh complaint number as DEL[protected] with the promise to serve me within 24 hours.Today is Wednesday 2 September and after repeated calling the call center the serviceis not rendered and no call back or visit was done. The number for service center provided by the call center is also wrong. The call center doesnot even have the contact number of the the service center. After repeatedly asking from them for a talk with the senior person i have been told that no senior person is availanle in office, this means the office is run by only call center executives, if such is the condition god help videocon.I am really harrassed by the service that is offered. I will appeal to the people not to buy videcon product in future and would like to get company punished for such poor service.