[Resolved]  Videocon d2h LCD — After completion of one year of warranty the front Glass got detached and fallen down from wall

Dear Customer,

We request you to kindly provide your Customer Id/contact details, so that we can contact you on priority and resolve any issues.

If you have any queries, please call our customer care numbers below:
•[protected]Toll Free)
• [protected] (Normal charges apply)

You can also email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team

After lodging a complain mail to their customer care services, they (d2h Service Center, Jodhpur Park, Kolkata) has contacted me and assured that they are sending Customer Care representative with new Glass on 26th and they had also assured that the replacement will be completely free of charge including the service. And the D2h fellow came and replaced the same and the existing glass was taken with him.

I was surprised again after 1/ 2 day, when reminder sms as well as message in my LCD screen was coming from d2h, REMINDING ME TO RECHARGE THE ACCOUNT IMMEDIATELY, whereas, I have already recharged on 22nd April, for which I have to get non-interuppted service upto 18th May. I have contacted immediately to the Customer Care and came to know they have charged my account for Service Charge of Rs.200 for replacement of the Glass on 26th. I have asked for any other charge is pending or not in addition to that 200, but the representative could not tell anymore. This is simply CHEATING.

I'm in doubt, whether the service of d2h should be continued for me or not...I'm very much disappointed after getting this type of service of cheating from this company...

In this connection please note my ID: 3886132.

Latest Update:
Please note my d2h service is blocked since today morning. I want to make it clear that until & unless, the issue will not be cleared, I will not pay single penny.

To Consumer Grievence: Please take the complain seriously and take necessary action against Videocon d2h in this regard.

With regard,

Tarak Krishna Ray
[protected]/ [protected]

Dear Mr. Tarak,

With reference to your complaint listed on 1 May 2011 regarding wrong Service charge deduction from your Account. We would like to inform you that the same has been resolved and reversal of credit has been done in your Account.

We do apologize for the delay on behalf of the Videocon d2h team and are truly sorry about the inconvenience caused to you. Should you have any pending queries or issues, please feel free to contact our Customer Care.

•[protected]Toll Free)
• [protected] (Normal charges apply)

You can also email us at [protected]@d2h.com. We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Videocon d2h Team

Videocon D2H has something wrong with LCDs after 1 yr 2-3 months...as videocon d2h has only 12 months warranty after that there product can experience any kind of a fault which you would never other wise expect in normal circumstance...
like here the panel automatically fell off 2 months after the warranty period...

in my case the panels light bulbs supposedly got fused and so there is a blue vertical strip...according to a technician they sent -- the cost of the panel replacement is equivalent to my purchasde price of this LCD...

This is the weirdest it could get...

Never buy a Videocon D2H satellite LCD ever...worst LCD in market coming with an Indian brand tag of Videocon...

After the free (fightful) replacement of the glass from d2h on 26th April 2011, the new glass again detatched and now I am in pain to see my LCD of value Rs.16000/- and of only 1.5 years.
I'm actually fed up, and don't expect anything from this cheater company. Even day by day they are increasing monthly top up card value. But exerting poorest service in comparison to other service providers. I have already lodged a complaint through their customer care (vide complain no.[protected] regarding non-getting service and getting screen showing 'Technical Error'.
Although till now I didn't lodged complaint for cover glass detatching issue.
I might be in situation to scrap the LCD within few days.
My request to this consumer complaint forum to take necessary action against d2h. Otherwise they will continue to cheat uncountable Indians, using a Indian brand 'Videocon'...

Tarak Krishna Ray
ID: 3886132
Cell: [protected]
E-mail: [protected]@rediffmail.com

After completing 5 months of replacement (free but fightful) of above mentioned glass, the replaced glass also detatched from the LCD body.

Now what to do? To return the same to the MD of the company? or to throw off to dustbin?

In addition to that service of the same is too poor, in spite of increasing the monthly top up charge day by day. Even today I lodged a complain for showing TECHNICAL ERROR, in spite of TV channels (complain no.[protected].

Really I was cheated by purchasing this LCD.

Request to Consumer Complaint Forum to take necessary action against this company.

Tarak Krishna Ray
[protected] / [protected]
<[protected]@rediffmail.com>

I having the same problem, this is 4th time when this incident happened.

problem : the glass of the LCD front detached from the LCD set.

my Customer ID is 11506005
I also wander how this company cheating consumers by sealing this faulty model.

Dear Videocon d2h Customer Care Team, do launch this complain and do the needful to replace this faulty set.

Regards,

Somnath Dutta | Siliguri | Call [protected]

what is the progress in my complaint no JAI[protected] dated[protected] and[protected] my e-mail id is 40837509
Narendra Kumar Gupta
[protected]