[Resolved]  Videocon / Digi Marine — Washing Machine missing

Address:

Gautam Buddha Nagar, Uttar Pradesh

I had brought Videocon Fully Automatic Top Loading washing machine on 25/12/2009 from Greater Noida which is under warranty. Now on 3rd Feb there was a problem with machine, which was reported to there customer support department (Complaint No. GHA[protected]). Engineer Pramod visited our place on same day i.e 3rd February 2011 at 6:00 pm and told us that machine needs to be taken to workshop for repair for which company will send a tempo. On 5th February Saturday the machine was picked up by HI-TECH SERVICES AUTHORISED SERVICE CENTRE for Videocon B-14, Sector-64, Noida No.[protected],[protected], [protected]. The person gave us a slip and took the machine.
After this the company had closed the complaint from there end with a remark that the person did not responded to our call. After 5 days on 10th February we called up to know the status of the machine and we were given another new as they didn't knew how the complaint got closed after picking up the machine (complaint no. GHA[protected]) but the machine is still pending.
We are calling them on daily basis to know when the machine will be returned back but the nos. they are giving either nobody responds on those nos. or they are unavailable and all mobiles have been switched off.
The consumer service toll free no.[protected] is the only no. which responds where they are not able to give the information and only thing they say is we have put your call on top priority someone will contact you soon but again there is no respond.
Kindly help us to get the thing sorted out as it has already been 13 days when the machine is missing.

Thanks & Regards

Sameer Rajan
[protected]