[Resolved]  Videocon Fully Automatic Washing Machine — the servicing guys came for service and burnt my machine till date absconding

Address:

Bangalore, Karnataka

I have a fully automatic washing machine from video con ,when i shifted my house i called up the video con customer care for a service to fix my machine and for a servicing as it was 4 years for the machine and had a small noise while running. my first complaint number was BAN [protected] they told me that Mr.MR kumar from R T nagar will come to do the servicing.he came with one more person to my house venkatesh [protected] ,who first told that some electronic item and charged Rs 2500 . then after the replacement they said its jammed and burnt centre part of the machine telling that its only way of removing and once they get the new part they repair it.till date they have never turned back and nobody has turned back.this happened on 21/10/2011.and today it is 23/12/2011 after this incident i have called the customer care not less then 10 times they gave me different complaint numbers BAN [protected] .but no one came .when ever i used to call this Mr venkatesh he never used to pick up my call.i request the video con washing machine customer care to bar the licence of such service stations then only they can keep their name i the market.a trusted customer getting cheated by the company service station it self is a shame on the company image and branding.i want the company to get my washing machine repaird or replaced for the pain i have taken for calling the company guys for service. the company can reach me for review @[protected]