[Resolved]  Videocon / Inverter — Horrible Product Quality

Address:

East Delhi, Delhi

We brought a 1450 VA sine wave inverter of Videocon from M/s Tyre World, Shakarpur in Nov/Dec 2011. The inverter went faulty the very first day, however we made a complaint and the dealer was supporting enough to replace the inverter.

Within next one month again the inverter went bad and this time the fault would not be known. After couple of visits the engineer decided to change the main PCB, while replacing it the discovery was made that the screw tightening the battery connection was wrongly tightened thus it would neither show up as loose nor allow proper connection. This episode ended with the change of PCB.

Within next three months, the inverter again would just not start, this time again engineer visited and changed the PCB.

Once again after two months the inverter gave in, again the episode ended with change of the PCB.

Now in Sep, once again inverter would just not start. We lodged the complaint with the service center on 24th of Sep and engineer visited us on 26th of Sep again with the decision to change the PCB. However till date(1st Oct), no one has come back to finish the job.

We made complaint to the dealer, who is a good friend and he also sounded absolutely helpless, stating he will do what best he can, but he sure sounded duly concerned.

We do not want to write more, but leave decision to the intelligent consumer, if buying ANY VIDEOCON PRODUCT IS A SANE DECISION ?

For us, we are seriously contemplating going to the consumer court.