[Resolved]  Videocon - LCD 26" Haute (Vel) — Suddenly No AUDIO

Address:

Mysore, Karnataka

I bought a VIDEOCON LCD 26" HAUTE( VEL ) model TV from SHUBHAM Electronics Mysore in May 2009.In the 1st week of November the Audio of the TV suddenly went off.I registered a complaint with Shubham Electronics as well as with the toll free service number [protected] . After a week a technician from the Videocon Service Centre comes and claims that the main PCB needs to be changed and it costs Rs 5000. This is pure looting of the customer by the Videocon Service Centre , Mysore.

This Audio Loss seems to be a COMMON complaint .This is definitely a MANUFACTURING DEFECT of the TV.I have been trying to contact the company to lodge a complaint about this manufacturing fault but all online complaint modes on the Videocon site and telephone numbers of Bangalore and Hubli Branch offices given in the owner's manual are not functioning. The only recourse is to contact the service centre Mysore or the toll free number and WAIT.

How can a company like Videocon show such scant regard towards its loyal customers?My complaint number is BANAPPLE [protected].

Thanking you
Col Rajiv Raghavan
M [protected]