Videocon LCD TV — HORRIBLE PRODUCT & SERVICE

Address:

Bangalore, Karnataka

Hi, this is in regards to my Videocon LCD TV which i purchased on 21st Sep 2010 from NEXT Showroom (R.T.Nagar). The product was working fine until 17th July 2011 and there after it started giving issues like freezing after every 5mins consistently. We called to NEXT on 18th July 2011 and registered the complaint for the same and the complaint number is BAN[protected]. The Service engineer visited to my place on the next day and informed that there is an issue with some part which needs to be replaced and he stated that he will get back to us with the part after 2days and since from then there was NO CALL, NO UPDATE. I had keep calling them and was behind them for the same and they had to say only one thing "Part is not available, will replace it once it comes". It had 2months and i had called them atleast 15 to 20 times for the same, but they never called me and gave me any update. After making several calls to Thyagaraj (Service Manager), Navin (Co Ordinator) & Edwin (Executive). Finally they visited to my place on 17th Sep and replaced the part and assured me that they will extend the warranty as well for 3 months since it took 2 months to resolve the issue. I informed them that in case if the product gives me other issues again after replacing it. I would like to go for a replacement or want my money back, & the same i had been telling them from day one i registered the complaint. They use to say that if it all if it gives other issues will definitely look forward so give me better service. But again just after 5 days there is xome other issue occured with the TV as now when it is turned on. There is nothing on the screen, its just one line in the middle of the screen. Now i am totally dissatisfied with the service, so i would need my money back. I even dont want the replacment. Please take the necessary action on this on high priority and return my money back. I have also registered the complaint in Consumer Court and the complaint number is 8320. Hopefully you will get the reply soon.

Thanks

Regards,
Husna Ahmed
[protected]