[Resolved]  Videocon Plaza (Vardhman Electronics & Computers Ajmer) — Fraud Dealer - REFUSES TO PROVIDE SERVICE

Address:

Ajmer, Rajasthan

I purchased a Kenstar 1.5 Ton Split AC from VARDHMAN ELECTRONICS & COMPUTERS (VideoconPlaza), Kesarganj, Ajmer on 4th May 2010.

On the name of Service Engineers, the highly ignorant Dealer Mr. Mahesh sent some illiterate, Mechanic Kind of people for installation of AC. These people who are not even authorized from Kenstar, came and installed the AC in improper manner. They left the Walls of the room broken and the AC was also not properly working not all. We called the Dealer so many times, but he did not bother to listen to his cusomter's complaint and refused to get the work completed. At the end, we had to get the work completed on our own.

Now, it's 1 year of the AC purchase and NO SERVICE has been provided to us till date. We have called the Dealer many times and he clearly refused to Provide SERVICE. And Heights of cheating and GOONDAISM, this dealer has directed (or even Bribed) the other available engineers in the City not to provide us service. When we directly call Kenstar for service, Kenstar assigns the Service Request to an engineer, which happens to be one of this Dealer's "CHAMCHAS".

Please look into this matter as early as possible.

For the innocent, hard-working people of this small city Ajmer - PLEASE do not buy any electronic products from this highly illiterate Dealer - VARDHMAN ELECTRONICS & COMPUTERS (VIDEOCON PLAZA). Just give them your hard earned money and Make your Life HELL.
I feel these small City dealers - who think that they are the GODs as consumer would not be able to do anything withouht their support - They should learn something from the highly educated, soft-spoken dealers and service engineers of the Metro cities like Bangalore, delhi etc. for whom Customer- Satisfaction is o[censored]tmost prioirty and they treat their customer like GODs. My daughter lives in Bangalore and so I can justify this difference.

For Good Companies like Kenstar - You should evaluate the Dealer, his literacy levels, his attitude
towards customer etc. before giving your product dealership to such
Duffers and loosers.

To whomsover is reading this complaint and has the poer to action -
Please look into this matter as early as possible. I am a highly dissatisfied customer and helpless in front of the GOONDAISM spread by this dealer. Only your response and action coudl teach a lesson to such people in the society.


Thanks,
Suresh Kumar Arora
+91-[protected]