[Resolved]  Videocon Refrigerator 275dx — Conked Compressor/Harassment

SACHIN GAIND
10/319, D.D.A. Flats,
Kalkaji, New Delhi - 110019
Cell. : [protected]
[protected]
To,
C.E.O.
Videocon Tower,
Ground Floor, E-1,
New Delhi - 110055

Subject : Complaint regarding conked Compressor

Respected Sir/s

I had purchased your Refrigerator 275DX S.No 700121 under exchange offer on 15/12/2006 from M/s SHIVANI ELECTRONICS, K-75, Kalkaji, New Delhi-19 after being convinced that it has a full warranty for 2 years instead of 1 year.

Now when abovesaid product started malfunctioning, I called up Customer Care and came to know that it does not have warranty left though it’s compressor is under 6 years warranty period.

An engineer came on 30th October, 08 from one of your service centres situated at 321-A, Ground Floor, Hari Nagar, Ashram, New Delhi and said that the compressor shall be replaced due to the malfunctioning.
Till this, I can understand everything but the next thing being said was that “I WILL HAVE TO PAY FOR THE GAS REFILLING” which is quiet impractical and undigestable as gas will be refilled due to the poor quality of your product and that too under warranty period. I called them up when the engineer left and talked to the manager/owner Mr. Subhash Choudhary Upadhyay and he repeated the same story.

I’ve read all the terms and conditions you have mentioned in your booklet and nowhere is mentioned this thing that we will have to pay for gas.

I sent a complaint on complaint.com on Sunday and now when no action is there, I’m again requesting you to do the needful in a proper manner as I’m bearing loss of my vegetables, milk and other grossary items due to non working of the refrigerator.

Sir, I never expected that such a reputed concern as that of yours will hold a non suspecting consumer like me to ransom by demanding high charges for no fault of his. The compressor has conked out due to poor workmanship and which has resulted in defects in other parts.

The company is morally as well as professionally bound to honour it’s commitments towards the consumers who repose their confidence in it’s products. We have always been believing that the components and equipments manufactured by Videocon are of world standard and that is why we had gone to purchase a Videocon Refrigerator by surrendering Kelvinator Leonard Refrigerator even though it was giving us a trouble free service.

I believe that your goodself will direct the delinquent officials to rectify the defect in the refrigerator and if not possible to replace the entire Refrigerator so that other consumers do not get dissuaded from purchasing Videocon Refrigerators believing that they are of poor quality. It is not only a loss to the reputation of a good company but also a matter of sadness for me who has all along been believing that the Videocon products are of world standard.

I’m enclosing the photocopy of the Bill for your kind perusal.

I HOPE I WILL NOT BE MADE TO SUFFER ANY MORE.

With best regards
SACHIN GAIND
10/319, D.D.A. Flats,
Kalkaji, New Delhi - 110019
Cell. : [protected]
[protected]