[Resolved]  Videocon Refrigerator — Need replacement or return back.

Sir,
Myself Sanjeev Kumar s/o Sh. Rameshwar Dass purchased a Videocon Refrigerator (Model No-VCL263-1H and Sr. No.[protected] from Music Mahal, Flamingo Market, Hisar on dated July 15, 2009. From starting we found that it's cooling is very slow and the light inside it is not getting switched OFF after door closing. So we informed to the dealer. He told us to inform about this problem to SVC (53030) or a tollfree No. I registered my first complaint on dated Aug 04, 2009 ( Complaint No- GUR[protected] ). The technician attend the complaint of dated Aug 08, 2009. He just rectify the lighting problem but nothing was done for cooling. He told that it is a double door refrigerator and it will cool in same manner (Double door Refrigretors having slow cooling) and he will visit it agin on next day. But that person didn't come back till now. Then I regularly registered my complaints on dayed Aug 11, 2009 (GUR[protected]), Aug 19, 2009 (GUR[protected]), Aug 24, 2009 (GUR[protected] and Sep 01, 2009 (GUR[protected]). Beyond these complaints I informed to the service center that nobody is attending the complaint. The second visit of the technician was on dated Aug 27, 2009. He told that the problem attended by the Ist technician was not proper and the Light is in direct mode. So he rectified the lighting problem agian. Again nothing was done for cooling again. After this visit the problem increased. Water started coming from the bottom of refregerator and the lower door is not closing completly. The previous problem was ice fridging problem but now it is not cooling the water in lower portion.
I have fed up from the service (Not given) of this company. Please guide me how to give this Refrigretor (So called) back to the company or dealer. How can I bear it for a long time.

Please do as needful and take some necessary action.


Sanjee Kumar s/o Sh. Rameshwar Dass
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