[Resolved]  Videocon Refrigerator — DEL[protected] Regarding Videocon refrigerator Compressor

Address:

East Delhi, Delhi

Dear Sir,

I purchased Videocon refrigerator on 21/04/2007 from Gangapur city (Rajasthan). It has six year warranty which is due till 21/04/2013 same mentioned in warranty card. On 15/05/2012 it stopped cooling, so I contacted on customer care on 16/05/2012 and one mechanic came and he told me that this is compressor problem & it need to be changed. He also told me that as it’s in warranty period so it will be changed from company side.
They took all the details like compressor serial no. and photo copy of the Bill. It’s more than 12 day still fridge not repaired.
I have called too many times as I have bills and warranty card for compressor and same has been given to company mechanic who visited our home. Everytime when I called them they told tomorrow engineer will come to replace compressor but nobody came till yet.

Below are the details
complained no. DEL[protected]
Service engineer name: Ashish Mehra ([protected]/[protected])

could you please help to resolve this issue ASAP.
Regards,
Vishnu Gupta
[protected]