[Resolved]  Videocon Refrigerator — for gas charging

Address:

Visakhapatnam, Andhra Pradesh

I purchased a videocon refrigerator model no VDC-VAE 183SG RDA on[protected] from a local dealer soundarya shopping mall in Gajuwaka. On[protected] my servant in regular maintenance he try to remove excess formed ice from deep freezer with a knife, by accidentally he made a small hole in deep freezer. From that time onwards my refrigerator stopped cooling inside. I gave a compliant through videocon toll free number and they given me a complaint number viz[protected]. After two day one of the local refrigerator repair shop man came to me and he said, he is authorized service man for videocon in Gajuwaka and he is demanding 2500/- rs for repairing for my refrigerator (cost of the refrigerator is 6800/- rs). In my discussion with him the complaint of my refrigerator is loose of gas through the hole made by my servant. so cost of gas charging and repair of the deep freezer 2500/-. i want know is it right to exploit the customer for service the refrigerator with nearly half the amount of refrigerator as service charge. Now i am in dilemma, whether to repair the refrigerator by paying 2500 as service charge or sell the refrigerator as scrap and buy a new one (other than Videocon)