[Resolved]  Videocon - Washing MAChine Multie 6000 — FAULTY PRODUCT SUPPLIED

Faulty product supplied:
The washing machine is breaking down frequently and does not have any reliability as either the wash motor or the dryer motor stops functioning. even after replacements the machine is not working and since the same is under warranty the replacements are bieing done. But what happens after the warranty period is over???
my letters to VIDEOCON on the subject are enclosed herewith.

Ramdas Nayak
Noida
[protected]

11.03.2010.

Dear VIDEOCON,

I was fortunate enough to get a call from your Hyderabad Office in connection with my complaint. But besides that I do not see any attempt on the part of VIDEOCON to make any efforts or amends to sort out the problem at my end.

For your information, the subject washing machine has again broken down, as the dryer motor is out of action. It has been malfunctioning or I should say functioning at its own whims and fancies and my marital life is going to tatters over this blessed ever malfunctioning machine.

I once again reiterate my claim that, if the washing machine has started asking for huge repairs / replacements (the two motors are the heart of the machine) in such a short span of time, how the same shall be functioning in the days to come, when the warranty period expires. Does VIDEOCON expect its customers to buy its products and keep shelling out money on such unwarranted repairs?

I would like to point out that this is a very bitter experience for me. I had never thought that a reputed brand like VIDEOCON, which I had relied upon for two decades, is going to make me face such hardships.

ONCE AGAIN - Can you please instruct the dealer NEXT, Noida, to
a. replace the defective washing machine at the earliest, or
b. else grant me a refund of the amount paid for it, so that I can be relieved of this inhuman torture which I am under going for well over six months now.

Awaiting your positive response on the matter and not just LIP SYMPATHY from the faceless sympathiser from your end. Please do not force me to try out other avenues to get a just settlement of my just and legally valid claims.

Ramdas Nayak
Noida
[protected]


14.10.2009

Dear VIDEOCON,

I have been a customer of yours for the past two decades.

I had purchased a semi automatic washing machine of yours (Model – Multie 6000 bearing Serial No.[protected] under the exchange scheme, from the NEXT RETAIL INDIA LTD. outlet at Sector – 18, Noida, U.P., vide invoice no. 2155 / bill no. 29101 dated 15.10.2008 for Rs.6780.00, with the impression that I am still making the right choice.

But within a span of six months, the new machine started giving problems and the situation is getting beyond limits and has now become unbearable.

Every now and then, the spin dry motor will stop functioning, the wash tub motor will stop working, and water will start flowing out automatically, calling for frequent replacements. The NEXT dealer upon contacting would take his time to get the complaint attended to and the service centre would again take their own time to attend to the complaint. All along I am the one who is at the receiving end for having reposed this strong faith in your brand.

The current situation is again very hopeless as the spin dry lid top cover which was damaged by the authorised repairers, upon attending to a complaint, was finally taken back for replacement, almost a week back. But even after repeated follow-ups, nobody is turning up to replace the spin dry lid cover. The VIDEOCON washing machine is now lying useless and I am being forced to run from pillar to post.

If the washing machine has started asking for huge repairs / replacements (the two motors are the heart of the machine) in such a short span of time, how the same shall be functioning in the days to come, when the warranty period expires. Does VIDEOCON expect its customers to buy its products and keep shelling out money on such unwarranted repairs?

I would like to point out that this is a very bitter experience for me. I had never thought that a reputed brand like VIDEOCON, which I had relied upon for two decades, is going to make me face such hardships.

Can you please instruct the dealer NEXT, Noida, to
a. replace the defective washing machine at the earliest, or
b. else grant me a refund of the amount paid for it, so that I can be relieved of this inhuman torture which I am under going for well over six months now.

Awaiting your early positive response on the matter.

Ramdas Nayak
Noida
[protected]