[Resolved] Videocon Window Ac — poor cooling performance

[Resolved] Videocon Window Ac — poor cooling performance

R ramesh chajer from Ferokh, Kerala

I bought 3 videocon window acs from NEXT retail shop, sardarpura jodhpur . 2 acs on 31-3-208 and 1 ac before that on july 2007. The performance of the acs are very poor from the day I have purchased them, they just do not give the feeling that you are siting an a room equiped with a/c, even after long time you dont get proper cooling effect. The complaint for this have been made to the dealer as well as to the auothorised service dealer(Sri Ram Refrigeration) but they seem to take no interest in the complaint, even after repeated reminders there is no response. Its now when we need the service, it is not being provided. Hope this complaint bring us some relief and value for our money. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

vikasbal

Videocon window AC — AC complaint not being attended since more than a month

My Videocon Window AC was not working at the start of this season (April 2011).It is in guarantee period.
Engineers came from Advance Electro Care (Prashant Vihar) and filled gas and charged Rs. 2250/-. I found it was still not cooling properly and complained. Then they came again and filled gas. But within 1 week, it again stopped cooling at all. After lodging another complain, they said that now the compressor has stopped working. (This is because thay filled gas with excess pressure).

Since 25 April 2011, till today (06 June 2011) no one has come to change the compressor.
They also took the copy of the bill. Everytime they visit, they ask for service charges again. But now, nobody
is attending this complaint.

Please consider it as a serious matter of poor service and take necessary action.

Thanks and Regards,
Vikas B
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