[Resolved] Viveks Limited — Viveks Limited - Fraud & Money minded

renga54

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

Recently (15.05.2013)I bought Bajaj Air cooler from Viveks Limited ( 152M, 3rd avenue, Near rountana, chennai - 40). Actually we thought of buying Kenstar AC. But the sales person there, forced us to buy Bajaj cooler.

They said the delivery can be given only the next day. So i asked them to give at 7 PM because i will return from office at that time. They agreed and committed that the delivery will be given at 7 PM.

But the next day, the driver called me and asked me to take the delivery by 4 PM, as his vehicle is passing that way. I informed him that i asked for delivery only by 7PM. But he was arguing with me to take the delivery. Finally after severe argument he agreed to deliver by 7 PM.

After delivery, i checked the cooler. It was not at all working. I called the customer care of viveks[protected]. Only this number i could get from the bill. Cunningly they have not printed the showroom contact number.

The person who lifted the phone, said Viveks cannot take responsibility for this and i should contact Bajaj customer care. I said him that the cooler was delivered only today and why they cannot take responsibility. He did not listen to my words and he disconnected the call.

So the next day i took the cooler to the showroom. The accounts person ( Mr.Chandra Sekar - Asst. Manager accounts[protected] was speaking very rudely to us. He shouted why we brought the cooler to the showroom.

Literally he was harassing us. We were really taken aback by his way of treating customers. He asked us to get out of the showroom. The floor supervisor also joined him. We paid money to buy good products. But they cheated us by selling worst product and even were not ready listed our pain. They only tried to push us outside the showroom.
Dear Public, pl. do not trust Viveks Limited. I do not want other citizens who may be lower middle class to suffer the pain which I underwent.

Dear M.D of Viveks, is this the way you treat customers who trust you ?

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Complaint marked as Resolved

May 27, 2013

Connect to Viveks's response Dear Sir,

We deeply regret for the inconvenience caused to you.

At Viveks we are serious about our customer satisfaction and work hard to get to the bottom of any customer complaint.

Please provide us the bill number & contact details, we will look into the situation right away and revert shortly.

Regards,
Customer Care.

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Comments

RSNN

from Hyderabad, Telangana

VIVEKS LIMITED — LG HOME THEATER

IN CHENNAI NONE OF THE DEALERS HAVING STOCK OF LG HOME THEATER AND THEY ARE PROMOTING ONLY SONY AND PHILIPS BRAND AND WHENEVER I ASK LG HOME THEATER DEALERS ARE RECOMMENDING QUALITY IS NOT GOOD WHYN'T YOU GO FOR SONY ESPECIALLY IN VIVEKS AND SATHYA DEALERS.

PLEASE ARRANGE TO KEEP SUFFICIENT STOCK AT ALL DEALERS IN CHENNAI ENABLE US TO BUY LG BRAND HOME THEATERS.

sambathsowmiyanarayanan

from Bengaluru, Karnataka

I am Sambathkumar of R.A.Puram and my bill no. is [protected] for 3 burner Gas Stove - Glenn make. I ordered around 2 weeks ago and I paid full amount of Rs. 6014/-. The Adyar Show Room Manager told me stock of the product will be available in next 2 working days. But till date I have not received the product. whenever I call your customer service they are making some promises and the product not reached me. I suggest you to arrange either from your other Vivek show rooms or arrange to refund my money with you.

this is my last request to you if I am not receiving the product or money within 2 days (Monday-31.10.2011) I have to move legal activities.

my mobile number is [protected] email id : sambathsowmiyanarayanan.[protected]@gmail.com

renga54

from Mumbai, Maharashtra

Hello

I have lodged a complaint with Viveks customer care. And now it is solved and appropriate actions were taken.

Thanks for the concern.

vijayabhaskar d v

from Ernakulam, Kerala

Dear Sir,

I have purchased a Samsung Refrigerator and a Samsung Washing machine from your Vadapalani Show room on Thursday Evening. They have promised to deliver the Goods by Friday Afternoon and sent Technician by evening to give connection and make it function. By Staturday evening by 6 pm there was a call from samsung stating that the technician from their office could come only after Monday. I went immediately to the show room and asked them to organise a technician immediately as my family was planning to leave the house for summer vacation. They promised to send a technician by saturday night itself, But till sunday evening no body has turned up and we have to delay our programs due to your show room peoples wrong commitment.

I would have purchased from some other show room or else after my vacation i would have purchased.

I want a proper reply from your end before i proceed with other actions.

Vijayabhaskar

Arockia_Arumairaj

I bought an A/C last year and it started to give problem and it went to service a month back. They said there was a gas leakage and they fixed it by soldering. It came back to home and it was working only for 10 days. Again it was not working and they had taken back the to the service center 10 days ago.

Now again they say like they have done a soldering work and it should be fine.

I bought this A/C with Extended Warranty. I paid extra money for the extended warranty as advised by the sales person in the showroom.

What is the use of buying the Extended Warranty? This A/C has gone back to service center twice I don't understand why are they not replacing the parts though it has warranty.

If this they hadn't replaced it using the warranty then I have to move it legally.