Viveks, Porur / Samsung Ac — poor customer service
srgn on May 20, 2011
I have paid for split ac samsung model at Viveks, porur on 15th May 2011 and they have delivered on 16th May 2011 evening. on 17th morning they have called on my mobile once when I was busy and I called them back to know ehen they are arranging to install the ac. But no reply from the number I found a miss call in my mobile. Later I phoned customer care to know installation of ac. They have said that they have called but I didnot reply so they did nothing further. I have said that they have called only once and when I called the same number they did not answer dont they follow up when it is not answered, no reply for that. Then they gave me time after two days i.e. 20.5.2011 9:00 am. But no body came for installation. I have to telephone couple of time and their reply was somebody will come to day at 6:00 pm.
Such a poor service are not called customere care but customer scare, so that customere will run away.
Any solution to such kind of menace, wasting customers time and put them in anxciety.
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