[Resolved]  Vodafone — Vodafone to Airtel Mobile Number Portability

Address:

Bangalore, Karnataka

Dear Sir,

I am using Vodafone postpaid services in karnataka ([protected]), I have requested for mobile number portability from vodafone to airtel due to some reasons, but I am getting lot of problems with vodafone customer care. First I have requested the mobile number portability on 24th Feb 2011, after 10days around it got rejected due to extra out standing amount payment, so that I called to vodafone customer care and paid the amount, then the customer care said that ok no problem now you can inform to airtel they will help you to port to airtel. I have reconfirmed vodafone customer care on yesterday that is 13th Mar 2011(around 6.00 pm), the vodafone customer care person told your mobile portability got approved. No issues with your mobile portability you have excess amount of outstanding it can be adjusted. Again today morning that is 14th Mar 2011( around 11.00am) I got call from vodafone customer care again they are not accepting porting due to contractual obligations. The Vodafone customer care executives are not standing on their words(Yesterday [13-Mar-2011 at 6pm] told that mob portablity approved but today morning got call from vodafone customer care saying due to contranctual obligations there is no mobile portablity for few numbers but I dont think so like this, not accepting my request). Just now I made a call to vodafone customer care again then they asked me send a mail to corpcare.[protected]@vodafone.com subject as "PORT OUT". I have sent now(that is 14-Mar-2011 time 6.15pm). Please find the acknowledgement as attachment.

I have submitted all my documents to Airtel company already on 24th Feb 2011 and I have given my new porting number.

Kindly help..

Unique Porting Code is VX324577
Name : Venkata Koteswara Rao Kothuri
Mob : [protected]

Regards
Koteswara Rao
bangalore
[protected]