[Resolved]  Vodafone — Disconnection of my services

Address:

Bangalore, Karnataka

This is with regards to my Vodafone connection Mobile no. ( [protected] ). I am very much dissapointed with the servcies of vodafone, I have been using vodafone no. at Hyderabad for past 6 years and though I have a airtel connection provided by my company , I still prefered to go for one more connection of vodafone as I was happy with their earlier servcies. My problems started from day 1 when I went to vodafone store at HSR layout , I was actually planning for a prepaid connection as I was new to banglore and didnot have any address proof to go for a postpaid connection, but I was informed that there is no need for any address proof and i can go for a postpaid connection. After I took this connection verification department were contacting me for my address which i provided them with landmarks, voice records can be checked, everyday some or other person called me up for details and no one visited till date , its been 2 months, I have already made a payment as well. On November 29th i got a call from the verification department that they will send the person and i informed them that I will be leaving to hyderabad on 30th nov for my cousin's wedding and if anyone is coming on 29th i will meet them else there are other people who can give the information . When I was in hyderabad they disconnected my servcies without any information and then when i called up the call centre I was informed that it is because of bill amount of Rs.500, my earlier bills I have made payments of 5000 and more ([protected])., still i went to the store and paid the amount and they reactivated the connection and again after few hours they disconnected it and this time when i called up call centre the reason i was given was that verification didnot happen and from that date till today everyday I am facing problems with them, after I came bk I called up call centre and they informed me that i need to submit my docs and verification report was negative as i dont stay there , but the best part was they sent me the bill at the same address which i took it with me to the store at BTM layout along with other docs and he was laughing at his own company people, the so called verification department of vodafone.He have me a new sim and said the number will be activated in 30 mins which didnot happen till next evening as the sim he gave me was wrong and then i got one of the coordinators of vodafone, Hema's number ( [protected]) and i informed her the entire story and she was actually helpful but i had to visit again to the vodafone store at BTM layout to collect new sim , the store is 26kms from my place, I still went there and collected it just bcos mistakes do happen and the store incharge Anil ( [protected]) activated my number immediately,I would like to thank him, but again they disconnected it on a daily basis and everytime I called up Hema and she activated, but since yesterday 5pm my number has been disconnected again and still not activated, I called up Hema and msgd her but there was no response..I called up anil he has asked me to forward my number which i did but the number is still not activated. The reason i was given was that it is because of bill, I would like to understand that if it is because of bill then outgoing should be disconnected and not incoming,I found out with my friends at hyderabad vodafone office and they informed me that it is again suspended because of verification. I am really pissed off with vodafone , If this is the service they are giving to their existing customers then what would have been the scene with new customers. Can i see someone responsible stepping up and resolve this issue or do you want me to move to other service providers, regards Pavan ([protected]) Airtel number.