[Resolved]  Vodafone — Less credit limit

Hi,

My number is [protected].
I took a new Vodafone corporate post paid connection in August. The reason why I opted for a post paid connection is because my usage is high and I make a lot of STD calls and with a pre paid number dont want to keep recharging it every now and then. Since the time I have taken my credit limit has been Rs1000. After a week of taking the connection my outgoing was barred because I had exceeded my credit limit. I made the payment even without looking at the bill. Called up customer service to ask for a credit limit increase and I got a simple answer that either I need to set up standing instructions or need to make a deposit of Rs[protected], which is ridiculous. I have used corporate post paid connections in other states also and they increase the credit limit upon your request. Also, it being a corporate connection you do not have to make a security deposit.
Since August I have been making a payment every week because every week by monday my outgoing gets barred and and I am left with no other option but to make a payment. I have sent several complaint mails to the vodafone's complaint email address and all I get from there is an auto generated reply.
I have repeatedly copied the mails to their manager Vivek Venkateswar at VIVEK.[protected]@vodafone.com and he does not seem to care.
In the last 4years I have not seen such pathetic customer service. I have spoken to their representatives repeatedly and even they agree with my concern but they say that its company's policy that they increase the credit limit only after the 1st 4 months o[censored]sage. My monthly usage goes upto Rs 4000 + and I am left with no other option but to make a payment every week of Rs1000+ whichis very inconvenient.
Before this I was using an Airtel post paid connection and they happily increased my credit limit within 1 month after looking at my usage and that I made my payment on time the very 1st month. In just one month they increased the credit limit from Rs1500 to Rs3500, which was very nice and they were co-operative too. The only reason why I had to switch to Vodafone was because in my house I do not get good Airtel network and now I cant change this number because a lot of people have this number to contact me.
I am facing a lot of inconvenience due to this for the last 3 month. I hope this lengthy mail makes a diference and is of some help to me.