[Resolved]  Vodafone — PATHETIC SERVICE & NOT RECEIVED THE DEPOSIT AMOUNT SINCE LAST 3 MONTHS

Dear Mr. Sanil,

Thank you for taking the time to speak with us. We hope we have addressed your concern regarding refund amount for Vodafone mobile numbers [protected] and [protected].

In case you need any further assistance, do call or email us, We’ll do our best help you.

Happy to help,
Balvinder Kaur
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

From: Pavitra Sanil [mailto:[protected]@gkblens.com]
Sent: Monday, November 23, 2009 5:41 PM
To: Vodafonecare Mum
Cc: [protected]@yahoo.co.in
Subject: COMPLAIN - Mr. Pavitra P. Sanil ( [protected] & [protected]) .........

Dear Ms Lydia Fernandes,

I haven't signed any form stating the "Security deposit would stand refunded only if Vodafone mobile number [protected] remains active for one year" & nor you people told me regarding these enrollment, if so provide me the proof through mail, my the big mistake is that I had cleared my dues & now you are taking me for granted.

For your information you can check my brother detail - Mr. Preetam P. Sanil has 9 nos. of your Vodafone post paid connection in the name of E-serve 349 plan if i tell him regarding this type of pathetic service, he might cancel all your services & might switch-to other network.

For disconnection of both the nos. the reason is Vodafone people (Santacruz S.V Road Store) they had not provided me the service when i needed, for your reference see the appended mail below.

And now you are telling me you won't get your security deposit of Rs 200, for your such unprofessional service which is not acceptable.

I would rather escalate this to someone higher in your organization & you are compelling me to move to consumer court.

Provide your seniors no. i wanna speak to him directly & reply ASAP.

Regards,
Pavitra P. Sanil,
GKB OPTICALS (Showroom Manager)
Tel :[protected]/736 , [protected]
Mobile : [protected]
Santacruz

----- Original Message -----

From: Vodafonecare Mum
To: '[protected]@gkblens.com'
Sent: Monday, November 23, 2009 4:17 PM
Subject: COMPLAIN - Mr. Pavitra P. Sanil ( [protected] & [protected]) .........

Dear Mr. Sanil,

Thank you for your email dated 20/11/09, regarding refund of deposit for Vodafone mobile numbers [protected] and [protected].

We confirm that you have paid a Security deposit of Rs. 200 at the time of purchase of Vodafone mobile number [protected].

Mr. Sanil, as per the deposit clause which reflects on the scheme enrollment form duly signed by you, we have clarified that the above mentioned Security deposit would stand refunded only if Vodafone mobile number [protected] remains active for one year.

Since you have requested to deactivate Vodafone mobile number on 16/09/09, which is earlier than one year, we will be unable to refund your security deposit.

Mr. Sanil, we wish to inform you that the deposit of Rs. 432.31 towards Vodafone number [protected] will be refunded to you within 20 to 30 working days. We regret the inconvenience caused to you.

In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,
Lydia Fernandes
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

From: Pavitra Sanil [mailto:[protected]@gkblens.com]
Sent: Friday, November 20, 2009 2:19 PM
To: Vodafonecare Mum
Cc: [protected]@gkblens.com; [protected]@yahoo.co.in
Subject: Re: COMPLAIN - Mr. Pavitra P. Sanil ( [protected] & [protected]) .........
Importance: High

Dear Mr Chintan Sachade / Mr Jackie Damania / Ms. Trupti Bhanushali,

As per your below mail from the date of disconnection i.e on 12/9/2009, i had not received the cheque of Rs 700 (500+200) against the deposit amount of mobile no [protected] & [protected], kindly confirm the status of my cheque as it was confirmed by you people it will take 60 working days from the date of disconnection & its more than that.

Reply for the same on urgent basis.

Regards,
Pavitra P. Sanil,
GKB OPTICALS (Showroom Manager)
Tel :[protected]/736 , [protected]
Mobile : [protected]
Santacruz

----- Original Message -----

From: Pavitra Sanil
To: Vodafonecare Mum
Cc: [protected]@gkblens.com ; [protected]@yahoo.co.in
Sent: Thursday, September 17, 2009 11:27 AM

Subject: Re: COMPLAIN - Mr. Pavitra P. Sanil ( [protected] & [protected]) .........

Dear Mr Chintan Sachade / Mr Jackie Damania / Ms. Trupti Bhanushali,

I think you don't understand my concern regarding the appended mail, once again i clear you that i have visited you store on 7/8/2009 & 8/9/2009 for migration of my post paid account to prepaid ( that's how you confirmed in your below mail that i have visited your store), but your Santacruz staff compelled me to discontinue both the account & you lost your customer, it's all about responsibility in the service industry, if can't provide the service to your customer you will lose them.

In my pervious mail also i have mentioned that refund my whole deposit of Rs 700 without deduction & no need to deduct or adjusted any amount in forthcoming bills for value added rentals on pro – rated basis, if you can't do so......

I wished to escalate this to someone higher in the organization, who would that be???

Regards,
Pavitra P. Sanil,
GKB OPTICALS (Showroom Manager)
Tel :[protected]/736 , [protected]
Mobile : [protected]
Santacruz,

----- Original Message -----

From: Vodafonecare Mum
To: [protected]@gkblens.com
Cc: [protected]@gkblens.com ; [protected]@yahoo.co.in
Sent: Wednesday, September 16, 2009 1:10 PM
Subject: FW: COMPLAIN - Mr. Pavitra P. Sanil ( [protected] & [protected]) .........

Dear Mr. Sanil

Thank you for your email dated 12/09/09, regarding disconnection of Vodafone mobile numbers [protected] and [protected].

Mr. Sanil, we confirm that you have visited Vodafone store on 08/09/09 however we have not received any written request for disconnection of above mentioned Vodafone numbers. However your request for disconnection of above mentioned Vodafone numbers ahs been processed.

We would also like to inform you that rental towards value added services like caller tune, itemized bill and caller line Identification etc… are charged on monthly basis hence charges towards value added services will be charged on monthly basis in your next bill dated 07/10/09 and 01/10/09.

In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,
Chintan Sachade
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

From: Pavitra Sanil [mailto:[protected]@gkblens.com]
Sent: Saturday, September 12, 2009 11:13 AM
To: Vodafonecare Mum
Cc: [protected]@gkblens.com; [protected]@yahoo.co.in
Subject: COMPLAIN - Mr. Pavitra P. Sanil ( [protected] & [protected]) .........

Dear Ms. Trupti Bhanushali,

I have submitted my request of disconnection on 8/9/2009 morning to your Vodafone store (Santacruz) & my billing cycle is on 7th of every month, if they doesn't do there job it's not my mistake i won't bear for it , so there is no need to deduct or adjusted any amount in forthcoming bills for value added rentals on pro – rated basis.

Kindly refund my whole deposit that is of Rs 700, as i have not used Vodafone service after my billing cycle i.e on 7/9/2009.

I hope you understand my concern & the time you are taking to refund the amount i.e 60 days is too long, so do the needful as soon as possible.

Thanks & Regards,
Pavitra P. Sanil,
GKB OPTICALS (Showroom Manager)
Tel :[protected]/736 , [protected]
Mobile : [protected]
Santacruz,

----- Original Message -----

From: Vodafonecare Mum
To: [protected]@gkblens.com ; [protected]@gkblens.com
Sent: Saturday, September 12, 2009 10:29 AM
Subject: COMPLAIN - Mr. Pavitra P. Sanil ( [protected] & [protected]) .........

Dear Mr. Sanil,

Thank you for your email dated 10/09/09, regarding Vodafone mobile numbers [protected] and [protected].

Mr. Sanil, we regret to know that you wish to disconnect above Vodafone numbers. We have forwarded your request to the concerned department and assure that you will receive revert within 3 working days.

We confirm that in event of disconnection, deposits of Rs. 500.00 and Rs. 200.00 will be adjusted to amount due of forthcoming bills. The remaining credit amount (if any) will be refunded to your billing address within 60 working days from the date of disconnection.

These bills will be generated for usage and rentals on pro – rated basis from 07/09/09 to date of disconnection. Value added rentals if any will be charged for the entire month as the same are not pro – rated.

Mr. Sanil, below are the amount due on each of your Vodafone numbers:

Vodafone Mobile Number
Amount Due (Rs.)

[protected]
3.73

[protected]
-5.24

In case you need any further assistance, do call or email us. We’ll do our best help you.

Happy to help,
Trupti Bhanushali
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

From: Pavitra Sanil [mailto:[protected]@gkblens.com]
Sent: Thursday, September 10, 2009 11:48 AM
To: Vodafonecare Mum
Cc: [protected]@gkblens.com; pavitra sanil
Subject: Re: COMPLAIN - Mr. Pavitra P. Sanil ( [protected] & [protected])

Dear Vodafone,

Kindly discontinue my both the nos. i.e [protected] & [protected] & refund my deposit of Rs 500 + Rs 200 = Rs 700 for the respective nos., address as metioned below:

Mr. Pavitra P. Sanil,
A/703, Serenity Bldg,

Poonam Garden, Opp S.K. Stone Police Chowky,

Mira Bhayander Road, Mira Road (East).

Thane 401107.

Maharashtra, India

I want a confirmation mail from yourside for the discontinuing of my both the numbers & don't send me any more bills, i will not pay it, as my outstanding amount are clear.

Thanks & Regards,
Pavitra P. Sanil,
GKB OPTICALS (Showroom Manager)
Tel :[protected]/736 , [protected]

Santacruz,

----- Original Message -----

From: pavitra sanil

To: vodafonecare.[protected]@vodafone.com

Cc: pavitra sanil ; [protected]@gkblens.com

Sent: Tuesday, September 08, 2009 5:35 PM

Subject: COMPLAIN - Mr. Pavitra P. Sanil ( [protected] & [protected])

To Vodafone,

I am one of your Post-paid customer since last 5 years, i had 2 Vodafone nos. [protected] & [protected], yesterday morning i.e on 7/9/2009 i visited your vodafone store Santacruz branch for migration of both my post-paid nos. to Pre-paid, after speaking to your customer service they convinced me remain in post-paid account & offer me less billing tariff plans as i was not interested in doing so, then also they are forcing me to remain in post-paid scheme, after a lot of warm conversation & arguments they told us to bring 1 copy of photo identity & 1 copy address proof which i was carrying along with me & submitting the same, they told me to show the original address proof, i told them just i am converting it to pre-paid you have all my details then what the reason of showing the originals, they told it is must, so i arrange the original address proof (ration card) & went to the store again at afternoon & showed the originals to your CS, they told there is a server problem & the system's are slow you come at evening time, i told them you take my request i don't have time to come again & again for the same, they told you have to come personally for this, so one more time i visited your store in the evening & got the same answer "server problem the system's are slow", i was really frustrated how-cum for such a silly thing they are taking there customer on ride.

The next day i.e on 8/9/2009 once again i visited the store & submitted all by documents for migration purpose & the CS once again forced me remain in post-paid scheme & offered me the best tariff plans, i requested them to covert it to pre-paid, after lot of conversation with your CS they told me to pay my outstanding bill amount for the month of August 2009 i.e Rs 460 for mobile no [protected] & Rs 430 for mobile no [protected], i paid the amount in cash & showed the receipt to your CS, they told now the server is down we are not able to take your request, i was really very annoyed with this answer & left my all copy of photo identity, copy address proof , my both SIM CARDS & the receipt of payment made & told to your CS i am not interested in migrating to pre-paid also , if you are not able to provide the service to your customer you will lose them & for just a silly thing a customer have to come again & again to solve the problem.

This shows how efficient your guys are, who are appointed in your stores, they don't want to listen what customer says they wants we should listen them, if this is scenario no longer your customer will exist & you will lose them like me.

Thanks & Regards,
Pavitra P. Sanil,
GKB OPTICALS (Showroom Manager)
Tel :[protected]/736 , [protected]
Santacruz,