[Resolved]  Vodafone — WORST CUSTOMER CARE AND WRONG BILLING

After sending mail to Nodal officer as well as Appellate Authority email snajays.[protected]@vodafone.com

I have't got any reply after 2-3 days passed.

I m really pissed off.



Already sent this mail to Nodel officer & Appellate Authority email snajays.[protected]@vodafone.com

This is Very sad to write for such big orgnisation that customer complaints are not taken care from their dedicated Relatioship Manager (Mr.Arjun verma) & After 4 days did't get single reply from his side.
I don't understand how come vodafone can hire such RM with casual attitute towards customer complaints OR They are just hired to do the sales from their end?????
I would request you to take immediate action else i have to take this matter to high authority
of vodafone.
Regards
Deepak Arora















This is Deepak Arora, regarding my mobile number [protected], I'm employee of citibank, my employee id 924320
First of all i want to tell you that We people cant send mail from our corporate id
outside coporate due to information security in bank, hence I am sending this mail from personal mail id

I have been using corporate plan of citibank Talk349
As per corporate plan 2000 local minu are free MOB2MOB & I had not completed 2000minu for
that particular month (Bill # mentioned above).I have only spent 1900 minu and 57 sec in same bill.
Where in 2000 minutes were not spent.
I have made some calls on 02/12/2008 on following mobile no's where in invalid charges are as under:-
(1)[protected] Time 20:56 Rs 7.80 paise (2)[protected] Time 23:00:27 Rs 24.60 paise =Total-32.40 paise
vodafone wrongly charged me Rs 32.40paise.

After talking so many times in customer care, i have not got any positive response
and everytime they said they have checked its not invalid charges.
But how come its valid charges?????? when i had not spent 2000 in same month MOB2MOB.

Its not a matter of Rs 32.40 paise its matter of ethics & commitment towards customer
which u been given while given the connection to me.
Waiting for positive response, Otherwise i need to escalate this matter to higher level.
Regard
Deepak Arora.

I am using vodafone since 3 years, I am happy with your services,

but suddenly there is deductions from balance in last week due to caller tunesvodafone campany charge me for caller tune and set any caller tune of there choice... I never make any request to set caller tune on my number..
And when I complaint on there customer care they said "we cannot do nothing.., its set by mistake of company."
they also not refund my money...
we have called customer care, but there is no response from your care customer
i had lost Rs.49/- due to caller tune, who will pay this loss amount
we are suffering a lot due to this deducations, this is 5 th time we are lossing the amount

Please rectify my problem immediatly otherwise give me your nodal officer number.

Please call me on this no [protected]

pls do something sir for me

regards
saseema