[Resolved] Vodafone — Customer care and Bad service | |||
Dear All, This is Krishna and my vodafone number is [protected], from the day one onwards i am facing only problems with this connection. Firsttime i called to the customer care to know abt the internet packs that is available, On the first call it self i was not happy as the executive was not ready to provided full informations, and i got the information for Vodafone mobile connect, On the day of activation the executive informed me that i will be having an credit limit of 5000 Rs , But on the 6th day odf connection my outgoing got barred stating that my unbilled amt has crossed 1000 Rs, i called to the customer care and the executives where not ready to help me out, they spoke in the way that this is the service vodafone provided and if you want you can use, i requested them to disconnect my three numbers ([protected],[protected],[protected]) because of the bad service i experienced and asked them to provided a status through call to my alternate num, i didnt even have an retention step from the executives. and i threw the sim card and used my previous simcard, then on 25th of this month i found that my line is released , and i recieved my bill on 26th of FEb, i was verymuchsupprised to see that my usage was 700 rs. monthlt rental + 348 rs for vodafone mobile connect and 228 for vodafone live.. i was verymuch surprised to see the bill because a mobile phone can used only one access point at a time, and found that both the services has been used in the same time... i called back to the customer care regarding the bill, a one of the executives lekshmi has put me on hold for nearly 9 mins and disconnected the call, also her verbiages was not upto mark, the i called back to the custcare and spoke to Kumar an another executive he was verymuch argueing with me on call, and he too disconnected the call The next day on 28th feb i called to cust care and spoke to melbin, and then to prabha, i asked the executive to transfer the call to her supervisor asnd the executive ans talking non professionaly, and was questioning me as " what is the reason for ur transfer, the information that is provided here will be only provided from there was not ready to transfer, after few arguements the executive put me on hold and came back after 5 mins and informed team lead is not available and will give a call back. Afternoon by 12.40 i got a call from vodafone executive "davis"from escalation desk and i asked him to transfer the call to the team lead, he was also not ready to transfer and disconnected the call. I am writing this because, getting a premium number and getting into trouble is not fair. A customer service executive must be more professional and also polite to customers, The most worst customercare service that i ever experienced is the vodafone customer service, why should we get a connection and get into trouble. Vodafones(Hutch) says "Where ever you go i am there", but now it says that Whenever you sleep i will charge" " Eyes will protrude out Seeing theBill" Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Hi,
I have issue related to unauthorized charges charged by Vodafone. I have a Vodafone postpaid connection ([protected]) I have taken this no. on 23rd May 12 from Himanshu who is working in croma center narayana. We have asked him for the prepaid connection but forcefully he given us the postpaid no. he told us that this no. has many benefits such as:-
1. I can Use any 1 Vodafone No. on free calling for life time
2. 5000 minutes free
3. 150 SMS free for every month
He told us that above mention services will be activate in 48 hours but it wasn’t. They I visited to the Vodafone store in Daryaganj for this query I had spoken to Mr. Sanjay there who was sitting there to help the customers he had taken down the number on which I want that free service. I ask him to write an e mail to his center about my query he did that and he said that the services will be activated in 72 hours. After 3 days it wasn’t activate. I again visited that store in Daryaganj I ask Sanjay about my query he was searching the answer on his system but he was failed to find it out infect he was not ready to help me out, he spoke in the way that this is the service which Vodafone provided and if you want you can use. Then I met dipika there she also send a query to her CR office and she obligates that it will be sorted out in next 3 days so irritating. After that I have called in customer care to check whether the services are activated or not but it wasn’t.
After 3-4 days I again call in customer care and asked them about my query that person said that it was activated. I thought the problem is sorted now.
But today on 25th June 12 in early morning I received a SMS that my bill is accessing the credit limit my bill is Rs.516/- (let me tell you if you will check I haven’t use my no. for so big amount it was hilarious . when I check all this in customer care I had spoken to Mr. Manoj there who was saying there was no service activated on this no. as off now .
A customer service executive must be more professional and also polite to customers, the worst customer care service that I ever experienced is the Vodafone customer service, why should we get a connection and get into trouble. So in this concern I am writing this letter that I am actually fed up with all this stupidity and I want to block this number and as this Vodafone team harassed me they make me fool I’ll not going to pay even a single rupee against this number. This Vodafone team has done fraud with me.
Thank you
Preeti
I have issue related to unauthorized charges charged by Vodafone. I have a Vodafone postpaid connection ([protected]) I have taken this no. on 23rd May 12 from Himanshu who is working in croma center narayana. We have asked him for the prepaid connection but forcefully he given us the postpaid no. he told us that this no. has many benefits such as:-
1. I can Use any 1 Vodafone No. on free calling for life time
2. 5000 minutes free
3. 150 SMS free for every month
He told us that above mention services will be activate in 48 hours but it wasn’t. They I visited to the Vodafone store in Daryaganj for this query I had spoken to Mr. Sanjay there who was sitting there to help the customers he had taken down the number on which I want that free service. I ask him to write an e mail to his center about my query he did that and he said that the services will be activated in 72 hours. After 3 days it wasn’t activate. I again visited that store in Daryaganj I ask Sanjay about my query he was searching the answer on his system but he was failed to find it out infect he was not ready to help me out, he spoke in the way that this is the service which Vodafone provided and if you want you can use. Then I met dipika there she also send a query to her CR office and she obligates that it will be sorted out in next 3 days so irritating. After that I have called in customer care to check whether the services are activated or not but it wasn’t.
After 3-4 days I again call in customer care and asked them about my query that person said that it was activated. I thought the problem is sorted now.
But today on 25th June 12 in early morning I received a SMS that my bill is accessing the credit limit my bill is Rs.516/- (let me tell you if you will check I haven’t use my no. for so big amount it was hilarious . when I check all this in customer care I had spoken to Mr. Manoj there who was saying there was no service activated on this no. as off now .
A customer service executive must be more professional and also polite to customers, the worst customer care service that I ever experienced is the Vodafone customer service, why should we get a connection and get into trouble. So in this concern I am writing this letter that I am actually fed up with all this stupidity and I want to block this number and as this Vodafone team harassed me they make me fool I’ll not going to pay even a single rupee against this number. This Vodafone team has done fraud with me.
Thank you
Preeti
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Vodafone — Outgoing barred even after payment of rs 5000
SUBJECT :.INCREASE CREDIT LIMIT AND UNBARRED MY OUTGOING for NUM [protected]I have made a payment of rs 5200 in month of march 2011.
You have barred my outgoing services again and again saying my usage limit is above my credit limit.
However since i am covered under IBM corporate plans my std rates are waived off to 50 paise from 1.50 rs during bill generation time.
So automatically my bill goes down to 1/3 rd of total usage amount.
But since i have so much paid advance due to my lesser credit limit the total bill generated is only say 75 rs.
Now i[censored] people decide credit limit on bill then obviously its gonna be lesser and may be sumtimes negative.
and i[censored] decide on usage then my credit limit should be around 5000 to 6000 But here also it is only 1500.
Plz tell me the reason for such a non professional and un responsive behaviour from NCR vodafone team.
I would like to tell you that previously i was in maharsatra and have been using a credit limit of 8000 rs .
I still dont understand why there is so much of non professional at Delhi (NCR ) side.
I have written around 15 mails but it seems like it has fallen to deaf ears of sushma noda (the head at delhi NCR).
I have also visited payal communication mini store at sector 14 gurgaon on 29th night and then again on 30th morning to lodge my compalin again and again.
But still my outgoing is barred.