[Resolved]  Vodafone Data Card — services which are not being provided

Address:

Maharashtra

Hi,

This is a complaint with regards to a vodaphone data card having the no. of [protected] purchased on date of 11/4/2013 in the name of Bhaskar Jyoti Goswami. on purchase a 3 GB free inbuilt pack been given but it wasn't so provided. My complaints are with regards to following issues:

1. There was already delay in providing of the connection despite being a commitment being made. The agents who manage the store are not having updated information regarding the services which are to be provided. They themselves are unaware what is there or not there, for instance whether if ICICI bank statement works as proof or not.

2. I had to continuously prod and probe to mobile store for my connection. I was called on an off day with the promise that the connection will be made but then it wasn't. I had to face undue harassment.

3. Then when I did get the connection due to unavailability of net pack I couldn't do my urgent work which had been pending over the entire week.On the purchase of the datacard I was told about 3GB datacard but in alternate I was offered 1GB.

A service which which was initially promised to be provided about 3GB card with connection in 2-3 days got stretched to more than 5 days with the loss of my time, energy and effort. This unduly caused my other losses at work front just because I trusted your so called promised service.

I would like an immediate attention and thereby action to be taken on this complaint.

Regards,
Rishita Dey