Speed as promised not delivered
My name is Ankur R Srivastava & I'm working with HCL TECHNOLOGIES NOIDA.
My data card number is 9711359630
I have a number of issues which i'm facing regarding this data card which i will illustrate one by one. I had raised so many requests but to no avail.
The issue / problems that I'm facing with this data card are :
Speed that was promised : I was promised the speed up to 3.1MBps but since the time I got this data card i.e. 22nd March 2011. I have never ever received the required speed. The speed I get is as follows:
Download : 0.2kbps - 1kbps
Browsing : 5kbps - 10kbps
Regarding this I had raised a request on 26th March 2011 & the technical guy said he had raised a request to reset my network profile & to wait for 24 hrs. I waited for 24 hrs & then again tested my data card. But still there was no improvement in the speed. I called once again to the technical dept. at 55666 & said that still the problem is persisting. He told me to go to start ---> Run ----> msconfig ---> services ----> hide all Microsoft programs ----> disable all. He told me to restart the computer & wait for 15 min so that all services are stopped & configuration takes place. I restarted the computer & waited for half an hour & then inserted the data card & tried to surf but still the same problem persists. So i called 55666 again, this time the executive said that from their end every thing has been done & that i need to walk at Vodafone store to get my data card checked.
I went to Vodafone store & they told me that 3G is not yet launched in our area & that is why I'm unable to get 3.1MBps but they also mentions that i should be getting the 2G / Edge speed of 383Kbps but i told them that I'm just getting the speed of 5-10Kbps so he said that its not the problem of SIM but its the technical problem.
Call from Backend Team: After coming from Vodafone store i spoke with Sohaib of the technical Dept & he said he has once raised this issue with the networking dept & I would be getting a call from Backend team as well as the networking team but to my dismay i didn't get a call from any of the department. I waited for their call for the entire day and night but neither of the department gave a call back.
The next day i gave a call to 55666 & avinash told that you should get the 3G services deactivated & the you would get the required speed. I called the customer care at 111 & got my 3G deactivated & waited for another 24 hrs to get my services deactivated. I again inserted the data card & tested my browsing & downloading speed but still the problem remains the same.
Is this what you mean by customer satisfaction. Whatever you people promise is not fulfilled & people find excuses to blame it either on Vodafone store or Networking Dept or Backend team. Since the day i have got this card my problems have not yet been resolved till date & instead its been rising.
Calling to nodal officer: I also tried calling your number as well as other nodal officers too ut no one picks up the call or the line is busy. Is this the way you people handle the customers. Just market Mimic would not suffice. Customers should be satisfied with the services you provide. Making excuses by blaming one or the other department wont help. Taking initiative is the thing that solves the problem but in this case i regret to say that this thing doesn't happen at all. I have tried calling you so many times & so many days but no one responds. What's going on in Vodafone!!!!!! How come the best network provider has become the worst customer satisfaction centre???????
Refund of data card: I need no more hassles now. Either you get this issue resolved till Tuesday or send me a executive to get the data card returned with 1500/- . I'm really fed up & frustrated with this thing since the time I have got this data card. I got this data card as i am already a customer having two postpaid connections 9654242448 & 886002483. So i preferred to go with this data card.
However i noticed the speed of MTS data card & its excellent. Moreover they send the executive if the customer faces any trouble. I'm not saying this as bluff, it's because I have seen it with my colleague & the problem is resolved the very next day whereas here the problem is still the same since 22nd march 2011.