Hi this grievance regarding my Vodafone no. 9953657852. I don’t know what worst words I can use regarding Vodafone customer care services. From your sales executive to customer care everyone is making fool to customers; the most worst thing about customer care is when they don’t know anything there favorite excuse is “server/system not working, pl. call after two hours”.
I bought a Vodafone USB data internet card after research from net and few friends’ feedback. When Vodafone sales person contacted me and apprised there is very good plan “249 unlimited usauge” with upto 342 kbps bandwidth speed. As in their (Vodafone sales executive) influence and trust I bought USB data card along with mentioned plan. Here I would like to mention though repeatedly asking about bandwidth, sales executive informed that I will not face any issue regarding bandwidth.
Now after 72 hours when my data card activates my life become hell from here. When I connected USB stick though it showing connected but I am not able to even open fastest search engine google.com in one shot; it take almost 45 seconds to complete re-load Google .com. In first view I think there is some issue with my laptop but I was wrong, the same thing happens to my desktop as well as two other laptops. Lastly when I measured my bandwidth with different tools it surprised me!! My bandwidth is coming between 40-60 kbps
Now as customer (who have always lot of time to search around right customer care to talk about issue) called 111 to lodged my complant regarding speed issue, here I got informed this is not the right place to call so given other no. 9811098110. Here your most valuable customer care team member told me this not right no. to call just dial 98119811, when called on this number AVR machine asked me to enter my Vodafone mobile no. and then press *, when dialed, a sweet voice informed me that this is invalid no. Then I again called on 9811098110, here this time I become luckiest person and customer care executive give me information about my data plan but regret to lodge my complaint so given another no. 198 to register my complaint. Now when dialed on this no. executive put me hold for 9 minutes then call disconnected. But still I did not declare myself defeat in this war; again I called on same no. (198) this time call waiting time was 5 minutes but during starting of conversation call disconnected. Still this time I yet don’t know whether I dialed right no. or not?
Now I feel I am the only culprit behind this entire saga; I did the biggest mistake to opt for Vodafone. To know all above my grievance, if you guys (Vodafone) still have any will or intention to help me then please give me right no. where I can call to register my complaint regarding slow bandwidth