[Resolved]  Vodafone — excess ECS claim, overbilling, call bar, reduction in credit limit on their own

Address:

South Delhi, Delhi

Dear Sir,

enclosing herewith the email exchange with vodafone, inspite of excess payments they are not switching on my outgoing calls on repeated calls to their customer care they say we are going to do it in a while or so. my detailed complaint to them is in the trailing mail. Kindly help me.
Best regards
Neelabh Chakravarty
Mobile no [protected]

----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 04:00 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 03:43 PM

To
sushma.[protected]@vodafone.com
cc
anoop.[protected]@vodafone.com, CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, vishal.[protected]@vodafone.com, [protected]@moneycontrol.com
Subject
Re: Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link




Dear Sushma,

See the state of services of Vodafone that even 4 hrs after confirmation from your Customer Service department services has not yet been restored. Further to this I have been trying to get in touch with the accountable manager for Jet Airways but neither does he bother to take-up our calls nor does replies to the mail.

Please note unless until one is in dire need no one wants to spend unnecessarily on phone calls, hope you have a fare understanding of my sufferings.


Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 02:26 PM

To
Anoop
cc
Subject
Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar





----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 02:31 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 02:09 PM

To
sushma.[protected]@vodafone.com
cc
Subject
Re: Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link




Even after two hrs I am not able to make calls


Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 12:20 PM

To
sushma.[protected]@vodafone.com
cc
Subject
Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar





----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 12:24 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 12:16 PM

To
sushma.[protected]@vodafone.com
cc
Ajay Rajput/DELCTO/[protected]@jetairways, anoop.[protected]@vodafone.com, CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, [protected]@gmail.com, [protected]@money control.com
Subject
Re: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link





Dear Ms. Sushma,

15 minutes back I had received a call from you Customer service agent who confirmed that my complaints has been resolved and I can use the services but till now I am not able to use the services this further aggravates the agony.

Best regards
Neelabh Chakravarty



Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 11:52 AM

To
CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, sushma.[protected]@vodafone.com
cc
anoop.[protected]@vodafone.com, [protected]@gmail.com, confonet.nic, Ajay Rajput/DELCTO/[protected]@jetairways
Subject
Re: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link





Dear Ms. Sushma,

This has the reference to my appended communications, and enormous calls to the Customer Care no 111, please note inspite of regular payments rather overpayments at times Vodafone has failed to provide the services and I had to take this measure to protect and address my rights as a consumer:

1) Inspite of the your communication that my calls will not be barred till I have not utilized the 3GB data plan, please note on Saturday evening my calls were barred and inspite of your customer care confirmation that the payment has been received by them the phone is still barred at 11.30 am 23.08.2011. I called them 3-4 times yesterday and they kept on telling that in a few minutes than in a few hrs and at last they told me that today i.e. on 22nd itself the phone will start working, all such confirmation stands just bluff.

2) The ECS facility opted proved to be very dangerous with Vodafone as it tends to charge twice from my bank account every time aprox one and half year back it was regularly charging every month twice and I have proof of that in my bank account. Even after repeated request they are still continuing the same but my bankers are now vigil and they are returning the Vodafone's second request for payment every month and I have proof of the same in my email account as advised by my banker.

During this month on the request from Vodafone Customer care I had made an interim payment of Rs. 1000.00 against my total billing of Rs. 1980.66, but again Vodafone has resorted to its dirty practice of charging excess amount and they have taken out Rs. 1980.66 through ECS. Although another claim of Rs. 980.66 has been returned by my banker.

3) Please note the billing information provided time to time is not as per the Jet Airways (CUG) plan Rs. 150.00 subscribed by me, for example last month I had received SMS 3 to 4 times and every time they were stopping my facilities stating that my usage has exceeded the credit limit in the last SMS they communicated that I have utilized to the tune of Rs. 4300.00 against credit limit of Rs. 1900.00 and even after my repeated request that Rs 4300.00 is not a fair amount as per the utilization monitored by my but they adamantly stick to their position and no action taken, at last they compelled me to pay Rs 1000.00 in advance but at the end of it the actual billing amount turned to be Rs 1980.66 now you can judge your self the amount of harassment faced by the customer.

4) Please note this month they have started doing the same practice, although I had other issues as well but I get tired of complaining and requesting with Vodafone but they do not service the customer hence for the time being I put a stop to further issues but please note I want immediate respite or else I will lodge a case with Consumer Forum.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
08/11/2011 04:32 PM

To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
Subject
Credit limit on Vodafone mobile number [protected]





Dear Mr. Chakravarty,


Thank you for writing to Vodafone regarding the credit limit on Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to confirm you that the your email id has been updated in our records.


We would like to inform you that the credit limit assigned to your Vodafone account has been decreased to Rs. 1900, as per the usage pattern for your Vodafone mobile number [protected]
We would also like to inform you that the services on your Vodafone mobile number [protected] will not be disrupted due to free data usage as per the Vodafone mobile connect + Vodadfone live @ 198 with 3GB data usage opted by you. You will be able to use free data usage till the 3GB post which the services might get interrupted in case usage exceeds the credit limit.

Assuring you with best of our services and we value your association with us.

Happy to help,

Ashish Gupta

Vodafone Care

Contact numbers*

Vodafone Care : 111 or +91-[protected]

Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in


_____________________________________________
From: Neelabh Chakravarty [[protected]@jetairways.com]
Sent: 10-Aug-2011 09:38
To: corporatecare.[protected]@vodafone.com
CC: anoop.[protected]@vodafone.com
Subject: Re: Credit limit on Vodafone mobile number [protected]





Dear Ms Khushbu,

SMS Sent.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
08/09/2011 06:14 PM


To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
Subject
Credit limit on Vodafone mobile number [protected]







Dear Mr. Chakravarty,

Thank you for writing to Vodafone regarding the credit limit on your Vodafone mobile number [protected].



We would like to inform you that the credit limit assigned to your Vodafone account has been decreased to Rs. 1900, as per the usage pattern for your
Vodafone mobile number [protected].

We would like to inform you that as per our records your official E-mail Id is not registered with us Hence, we request you to kindly update your e-mail Id by sending an SMS “EMAIL<space>email Id” to 111. Post updation of your email ID in our records, we assure you that

Assuring you with best of our services and we value your association with us.


Happy to help,

Khushbu Anand

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in




_____________________________________________
From: Neelabh Chakravarty [[protected]@jetairways.com]
Sent: 08-Aug-2011 16:50
To: corporatecare.[protected]@vodafone.com
CC: anoop.[protected]@vodafone.com,[protected]@jetairways.com
Subject: Reduction in Vodafone usage limit. Mobile No [protected]





Hi,

I have using the captioned vodafone no for last 10 years and was confortabily enjoing a credit limit to the tune of Rs 7000.00-10000.00, but in the recent past my call had been barred and I was told that the credit limit have been reduced by Vodafone on their own whereas the payments were always on time through ECS.

Now a days I need to make frequent calls due to certain family/ official reasons hence, this reduction in credit limit is adversely effecting by activity, therefore you are requeted to increase the limit to the earlier level at the earliest.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059





This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.







This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.







This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

Reply
Forward
Reply
Neelabh Chakravarty to sushma.nodal, vishal.monakar, anoop.g, CORPORATECARED., pehredar, me
show details 5:32 PM (3 hours ago)

It is 5.30 hrs now but no respite

regd
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 03:43 PM

To
sushma.[protected]@vodafone.com
cc
anoop.[protected]@vodafone.com, CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, vishal.[protected]@vodafone.com, [protected]@moneycontrol.com
Subject
Re: Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link




Dear Sushma,

See the state of services of Vodafone that even 4 hrs after confirmation from your Customer Service department services has not yet been restored. Further to this I have been trying to get in touch with the accountable manager for Jet Airways but neither does he bother to take-up our calls nor does replies to the mail.

Please note unless until one is in dire need no one wants to spend unnecessarily on phone calls, hope you have a fare understanding of my sufferings.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 02:26 PM

To
Anoop
cc
Subject
Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar





----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 02:31 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 02:09 PM

To
sushma.[protected]@vodafone.com
cc
Subject
Re: Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link




Even after two hrs I am not able to make calls

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 12:20 PM

To
sushma.[protected]@vodafone.com
cc
Subject
Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar





----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 12:24 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 12:16 PM

To
sushma.[protected]@vodafone.com
cc
Ajay Rajput/DELCTO/[protected]@jetairways, anoop.[protected]@vodafone.com, CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, [protected]@gmail.com, [protected]@money control.com
Subject
Re: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link





Dear Ms. Sushma,

15 minutes back I had received a call from you Customer service agent who confirmed that my complaints has been resolved and I can use the services but till now I am not able to use the services this further aggravates the agony.

Best regards
Neelabh Chakravarty



Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 11:52 AM

To
CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, sushma.[protected]@vodafone.com
cc
anoop.[protected]@vodafone.com, [protected]@gmail.com, confonet.nic, Ajay Rajput/DELCTO/[protected]@jetairways
Subject
Re: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link





Dear Ms. Sushma,

This has the reference to my appended communications, and enormous calls to the Customer Care no 111, please note inspite of regular payments rather overpayments at times Vodafone has failed to provide the services and I had to take this measure to protect and address my rights as a consumer:

1) Inspite of the your communication that my calls will not be barred till I have not utilized the 3GB data plan, please note on Saturday evening my calls were barred and inspite of your customer care confirmation that the payment has been received by them the phone is still barred at 11.30 am 23.08.2011. I called them 3-4 times yesterday and they kept on telling that in a few minutes than in a few hrs and at last they told me that today i.e. on 22nd itself the phone will start working, all such confirmation stands just bluff.

2) The ECS facility opted proved to be very dangerous with Vodafone as it tends to charge twice from my bank account every time aprox one and half year back it was regularly charging every month twice and I have proof of that in my bank account. Even after repeated request they are still continuing the same but my bankers are now vigil and they are returning the Vodafone's second request for payment every month and I have proof of the same in my email account as advised by my banker.

During this month on the request from Vodafone Customer care I had made an interim payment of Rs. 1000.00 against my total billing of Rs. 1980.66, but again Vodafone has resorted to its dirty practice of charging excess amount and they have taken out Rs. 1980.66 through ECS. Although another claim of Rs. 980.66 has been returned by my banker.

3) Please note the billing information provided time to time is not as per the Jet Airways (CUG) plan Rs. 150.00 subscribed by me, for example last month I had received SMS 3 to 4 times and every time they were stopping my facilities stating that my usage has exceeded the credit limit in the last SMS they communicated that I have utilized to the tune of Rs. 4300.00 against credit limit of Rs. 1900.00 and even after my repeated request that Rs 4300.00 is not a fair amount as per the utilization monitored by my but they adamantly stick to their position and no action taken, at last they compelled me to pay Rs 1000.00 in advance but at the end of it the actual billing amount turned to be Rs 1980.66 now you can judge your self the amount of harassment faced by the customer.

4) Please note this month they have started doing the same practice, although I had other issues as well but I get tired of complaining and requesting with Vodafone but they do not service the customer hence for the time being I put a stop to further issues but please note I want immediate respite or else I will lodge a case with Consumer Forum.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
08/11/2011 04:32 PM

To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
Subject
Credit limit on Vodafone mobile number [protected]





Dear Mr. Chakravarty,


Thank you for writing to Vodafone regarding the credit limit on Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to confirm you that the your email id has been updated in our records.


We would like to inform you that the credit limit assigned to your Vodafone account has been decreased to Rs. 1900, as per the usage pattern for your Vodafone mobile number [protected]
We would also like to inform you that the services on your Vodafone mobile number [protected] will not be disrupted due to free data usage as per the Vodafone mobile connect + Vodadfone live @ 198 with 3GB data usage opted by you. You will be able to use free data usage till the 3GB post which the services might get interrupted in case usage exceeds the credit limit.

Assuring you with best of our services and we value your association with us.

Happy to help,

Ashish Gupta

Vodafone Care

Contact numbers*

Vodafone Care : 111 or +91-[protected]

Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in


_____________________________________________
From: Neelabh Chakravarty [[protected]@jetairways.com]
Sent: 10-Aug-2011 09:38
To: corporatecare.[protected]@vodafone.com
CC: anoop.[protected]@vodafone.com
Subject: Re: Credit limit on Vodafone mobile number [protected]





Dear Ms Khushbu,

SMS Sent.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
08/09/2011 06:14 PM


To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
Subject
Credit limit on Vodafone mobile number [protected]







Dear Mr. Chakravarty,

Thank you for writing to Vodafone regarding the credit limit on your Vodafone mobile number [protected].



We would like to inform you that the credit limit assigned to your Vodafone account has been decreased to Rs. 1900, as per the usage pattern for your
Vodafone mobile number [protected].

We would like to inform you that as per our records your official E-mail Id is not registered with us Hence, we request you to kindly update your e-mail Id by sending an SMS “EMAIL<space>email Id” to 111. Post updation of your email ID in our records, we assure you that

Assuring you with best of our services and we value your association with us.


Happy to help,

Khushbu Anand

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in




_____________________________________________
From: Neelabh Chakravarty [[protected]@jetairways.com]
Sent: 08-Aug-2011 16:50
To: corporatecare.[protected]@vodafone.com
CC: anoop.[protected]@vodafone.com,[protected]@jetairways.com
Subject: Reduction in Vodafone usage limit. Mobile No [protected]





Hi,

I have using the captioned vodafone no for last 10 years and was confortabily enjoing a credit limit to the tune of Rs 7000.00-10000.00, but in the recent past my call had been barred and I was told that the credit limit have been reduced by Vodafone on their own whereas the payments were always on time through ECS.

Now a days I need to make frequent calls due to certain family/ official reasons hence, this reduction in credit limit is adversely effecting by activity, therefore you are requeted to increase the limit to the earlier level at the earliest.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059





This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.







This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.







This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

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