[Resolved]  Vodafone — Improper service and treatment despite regular complaints

RIM e-recharge — Regarding improper service.

Sir,
I am a regular customer of your Reliance Fresh shop. My card no is [protected]. I regularly shop at your center located near Line Tank Road, M.R. Tower. Besides your regular services you also provide e-recharge of RIM mobile. On[protected] I have recharged my mobile (M.No.-[protected]) from above said shop by e-recharge of Rs.199 (life time) and then of Rs.399 (RIM to RIM free). The above said recharges are done by Sri Tribhuban of the above mentioned shop and the same is maintained in the register too. But even after the recharge I am not getting the facility of Rs.399 (i.e. RIM to RIM free). I complained about my problem to the above said person in the shop. But my complaint was ill-treated by him. He didn’t entertain my complaint and he replied “do whatever you could do”. I was very annoyed by this behavior and wondered that being a lady I was not treated well by your customer relationship manager. I didn’t want any reimbursement of my Rupees, but I only want to tell you that I am very much hurt by this behavior and service.

Thanking you,

Sumita Jyoti.
Line Tank Road,
Ranchi.
M.No.-[protected]
[protected]

Dear sir,
With regards i want to state that my mobile no :-[protected] is alloted on the name of PAWAN KUMAR of address MOTIPUR.I therefore request you to kindly D-REGESTER PIN NO. from my mobile.For which i will be very thank full to you.

Your's faithfully

Vodafone — Loss of Money to the Customer

Hi,
Rechaged with 69/- last month 11th to make local calls @ 30P (Vodafone to Vodafone). The Same has been expaired and automatic deduction of 69/- is not happened. It will happen after one day gap. This has not been informed to the customer and the normal call rates are going from the Mobile. When I asked the customer care no proper response on the same[ They said its been informed to customer by the dealer ].In fact I have recieved the SMS from vodafone aout this offer. By the time customer knows this some amount will be grabbed from the customer.
Mobile Number: [protected]
Let me know how to lodge complaint against Vodafone.

hi i am raj

Vodafone — No talktime credited despite paying money

Dear Indian Consumer Complaints Forum,
I am a vodafone customer residing in Bangalore. I have recharged my vodafone phone([protected]) for Rs. 90 and have got no talktime credited on my account as promised. Please do take action on this taking this into consideration.
Thank You

I want to add one more thing. I tried calling the vodafone customer care several times. The facility of talking to the representative of vodafone in person is inaccessible. This has annoyed me even more. Please do something. Thanks.

Hi Chetan,

We believe that you have been contacted by our Customer care team and hope that your concern regarding recharge has been clarified. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

As expected, Vodafone will do nothing about this whole incident. They have resorted to stealing their customer's money and as thieves generally do they have refused to refund my money they have wrongly deducted!!

And let me share another incident with this GREAT SERVICE PROVIDER. I went to their web-site to check on the Rs. 333/- recharge. It said you get full talktime. I got the recharge done but now they say that since last 1 month the scheme has changed. This recharge is valid for only 1 month and I cannot activate Vodafone Live using this balance because it is no longer in the main balance.

I called the customer care and told them that your site mentions nothing of this change. He refused to listen to me saying "Sir as per our information this change has bee reflected in the web site and so we cannot do anything".

As I have mentioned before Vodafone is resorting to all means to extract money out of their customers. I guess you people can't afford the tax imposed on you and so you are cheating your customers to raise money for paying taxes!!

The initial complaint was made on[protected]. Till date I have had no correspondence from Vodafone to resolve my issue.

Absolutely pathetic service.

After all these days, the customer care sends me a personal message on this forum to share my contact number on the link provided by them. Guys, I have shared my number on your given link 3-4 times. What have you people done about that??

Have the courage to come out in the open forum here and apologise for your pathetic services and have the courage to call me back on the basis of me having already shared my number on your given link so many times!!

Dear Vodafone No Care,

Why not have the courage to come out in this open forum and state that you will not refund the money stolen from me. Do not call me and waste my time just by saying we have taken the feedback. It has taken you almost a month just to take that feedback.

You do not have the capability to do anything except duping your customers.

Have the courage and shame to discuss this in the open forum and show everyone how you dupe your customers!

Dear Vodafone Customer No Care,

Have the courage and shame to come out in this open forum and state that you will not refund the money stolen from me. You have duped me of my money and you have the audacity to call and tell me you wont refund it. Come to this open forum and have the guts to say it!

Dear Vodafone Customer No Care,

You have no shame. Till date after so many complaints and requests there is yet no response at our end!! Absolutely pathetic.