[Resolved] Vodafone — Unrequested jobs alert Service Subscription | |||
Respected Sir/Madam, My Self Abhishek Siaria, I am using Vodafone mobile service provider and my complaint is about Unrequested service activation by Vodafone. Several times they have activated unrequested services like Jobs alert etc. on my mobile number ([protected]) for that I have been charged and balance has been deduct from my mobile account. When I called to customer care, they said that "You have activated this service" but this is totally false. I request you to please take strong action against them as they are cheating their customer. Thanks, Abhishek Sijaria Was this information helpful? | |||
Jan 2, 2017 Complaint marked as Resolved Verified Support Feb 04, 2012 Vodafone India Customer Care's response Hi Abhishek, We called, but were unable to get in touch. Please note that the job alert service is active for your number, which is why the balance is being deducted. To deactivate the service, kindly send CAN JOBS to 54701. You can email us at vodafonecare.[protected]@vodafone.com for any further assistance, we'd be glad to help. Regards, Vodafone Customer Care, Mumbai | |||
 4 Comments | |||
Comments
Vodafone — alert services.
This is regarding the job alert services on my vodafone mobile [protected]. I have informed vodafone customer care 4-5 months before that I am not interested in Job alert service & want the same to be disconnected. They took my request & mentioned that for running month I should pay the charges & the same will be disconnected from next billing cycle.At the same time I have marked an email also to customer care & they confirmed that they have disconnected the service.
As the same didn't happen, I went to vodafone outlet around 2 months before at barakhamba metro station & the representative sent two three messages from my mobile & said the disconnection is done.
But the service is still active till date even after so many reminders. Although the money is not huge but as my bill payment is made by the company, I have to disconnect this service. I am so busy with my Job that now I don't have time to take any further action.
Till date I have made the complete bill payment except these job alert monthly charges, Now I am getting so many harresing calls from vodafone to make the payment.
I am unable to understand when I am not using the services, why should I pay.
I need immediate action from concerned person so that the matter get solved.
Sonia
sonia1.[protected]@gmail.com
Hi Sonia,
Thank you for contacting us. We believe our Customer Care team has been in touch with you and has been able to resolve your request to your satisfaction. If you need further help, do mail us at vodafonecare.[protected]@vodafone.com. We would be happy to help.
Regards,
Vodafone Customer Care, Delhi.
Thank you for contacting us. We believe our Customer Care team has been in touch with you and has been able to resolve your request to your satisfaction. If you need further help, do mail us at vodafonecare.[protected]@vodafone.com. We would be happy to help.
Regards,
Vodafone Customer Care, Delhi.
SIR
I had used a reliance sim [protected]. on dt.[protected] company had deducted Rs.20/- from my account UN authorized, after that he has blocked costumer care number from my number, when i complain from other sim consumer reply to complain from this no. after that i apply for portability code but he had not provide me protability code and block my my sim temporarily.
regards
sangram kishor mohanty
I had used a reliance sim [protected]. on dt.[protected] company had deducted Rs.20/- from my account UN authorized, after that he has blocked costumer care number from my number, when i complain from other sim consumer reply to complain from this no. after that i apply for portability code but he had not provide me protability code and block my my sim temporarily.
regards
sangram kishor mohanty
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Vodafone — subscription of unrequested services
from the past 1 month my balance is getting detucted for subscription of vodafone services even though i haven't subscribed for any one of them.......almost 100 rs have been deducted for three services that weren't requested by me. when i spoke to the customer care, they start giving vague answers and say that nothing can be done now!!! this providing utter inconvinience to me because sometimes my balance is low....n then suddenly 30 or 50 rs get deducted from nowhere!!!