[Resolved]  Vodafone — over bill, poor response

Address:

East Delhi, Delhi

Dear Sir,

My Vodafone Number is [protected] and my email id is [protected]@yahoo.com
I need your kind intervention to resolve my excessive bill issue from Vodafone Service Provider.
I hereby would like to place my complaint against Vodafone.

I have make my 15 year old Airtel connection [protected] to PORTABLE just 85 days back.. It was really a very bad experience with Vodafone

Few days back I got the one month bill of Rs 3958/-
My monthly plain is Rs 199/- plus Rs 98/- data plan for 2GB, and I activate the 3G trial pack of Rs 49 with 500MB data plus taxes.

Total bill will be Rs 400-500.
According to my plan I am eligible for 2048 + 500MB total 2548MB data for this month.

According in my Vodafone bill I used 2300MB approx. only, and they only discount 2GB and charged Rs 3500 for 300MB.
I called to 20th may 2013 Customer Care Executive at 111 for this issue, he take 30 minutes to check and agreed that Vodafone charge wrongly and will be correct in 24-48 hour by the team.

On 29th my service barred, only incoming is ready, I go to Vodafone store Indirapuram and discussed With Mr. Jawed, he checked my issue and agreed that Vodafone charge wrongly and will be correct in 24-48 hour by the team.

I called 111 for my bill issue, he take 30 minutes to check and agreed that Vodafone charge wrongly I request to start the service.
Its start for one day only and again stop next day on 29 May 2013.

Please note, on 21 may 2013 I email to Vodafone Nodal regarding my wrong billing issue.

Mr. Manish from Nodal office call me 23 May 2013 I discussed, he checked my issue and agreed that Vodafone charge wrongly & commit to solve the issue in 1-2 days and he will confirm.
but no solution no call.
I regularly email to nodal.[protected]@vodafone.com appellate.[protected]@vodafone.com vodafonecare.[protected]@vodafone.com

Mr. Manish again call me 29 May 2013 again commit to solve the issue in 1-2 days, and assured call will not barred, but my service barred in few hours and no feedback.

On 31th I go to Vodafone store Nirman Vihar - Delhi, after 70 minutes, 1 executive attend me. I discussed, he checked my issue take 30 minutes and agreed that Vodafone charge wrongly and will be correct in 24-48 hour by the team.

I would have called customer care 10-15 time (literally). from 20 may 2013 chargable 111 number. But no resolution.

I call several to 198 to your executive from past 20 days, but everytime I hear, maaf Kijiyega ham abhi aapki sahayata karne main asmarth hain. what is the meaning of 198 complaint number

I mailed several times, but nobody call me from your side, its my mistake I choose Vodafone and I suggest everybody in my circle don't take any connection form Vodfone(happy to cheat you)

Now they are SMS and EMAIL me that I have to pay whole amount otherwise they will drop the the services. This is like mental harassment for me. I need the solution because this is really pathetic for me.

I appeal from TRAI and Telecom minister Mr. Kapil Sibal to do something this is no where logical as Telecom company are offering 10 paisa per 10 KB and charging 100 times more of that where anybody get 1GB in Rs 98. Please do something.

I am no more satisfied with the way of services of Vodafone

Regards,
Shiv Bansal
[protected]