[Resolved]  Vodafone — Non-activation of duplicate SIM

Address:

Ernakulam, Kerala

Dear Sir

I am Rajesh.V, residing at 'Rajeevam' (KP III/366P), Kalavarathopu, Kazhakuttom, Trivandrum and working as Scientist at VSSC, ISRO, Thiruvananthapuram.

On 28.12.2011, I was at Ernakulam and there I lost my mobile phone 'Samsung Wave 525 model' (Phone No: [protected]) at the Oberon Mall 'Cinemax' , Ernakulam at around 5.30 PM. I tried to reach this mobile from various other numbers and the device was found to be switched off.

I had registered complaint regarding this at Palarivattom Police station on the same day and obtained receipt for the same. I have also informed the cyber cell office at Ernakulam over phone and according to their advice I barred the lost Number and obtained the duplicate SIM through Vodafone Store at Palarivattom, Kochi on 29.12.11. It was also informed from Cyber Cell office that the IMEI number of the phone has to be provided for further tracking, blockage and retreival of the lost phone.

The IMEI number of my phone is 355315/04/911102/7

My complaint is that I got my account barred and was issued with a duplicate SIM from Vodafone store at Palarivattom, Kochi on 29.11.12. Since then I haven't got my SIM activated. Each day I have made atleast five to six calls to the customer care office and every time I get a very polished reply in the form of a by hearted statement that, it will be activated very soon.

Finally now one of the customer care personnel Mr.Prinson is saying that nothing can be done from the Customer care service . This is the first time I am having a ridiculous and extremely bad service provision from a so called esteemed network like Vodafone, who all ways claim that "you are with us". I am a senior scientist working in ISRO, TVM and I am now not able to receive any calls or make any calls, particularly of at-most importance

Sir, this is the third day since I have obtained my duplicate SIM and no activation from Vodafone Services.

The representative who offered me the duplicate SIM and service was one Ms.Jisha

My contact No. for the time being is [protected] (wife's vodafone number) and email ID: [protected]@yahoo.co.in

Request you to kindly consider my complaint and take necessary action from your end as I am extremely frustrated with the non-responsive behavior of Vodafone Service personnel.

Thanking You

Yours sincerely

Rajesh.V