[Resolved]  Vodafone Postpaid Mobile — internet not work properly

Vodafone post paid mobile — exorbitant and fraudulent billing

I have been a customer of VODAFONE since last 5 year or more. In 2005 I went to Italy and before I left India I paid Rs. 3000/- to avail international roaming. But, when I reached Italy I could not make a single call or I received any call from India. After I returned to India I contacted Hutch care who assured to enquire the matter but till date I received no feedback or the money. This is how I was cheated by Hutch - now VODAFONE.
Another case at present - I received bill for 6238.00 for two months which is nothing but absurd as I was and am in West Bengal since 10th april, 2009. I filed complaint with VODAFONE customer care which resulted in nothing. I want TRAI should independently enquire on complaints filed against mobile phone service providers like VODAFONE or AIRTEL or OTHERS.

Vodafone Postpaid Mobile — asking more money for mobile phone disconnection

Dear Sir ,

pls refer below mention mail which i have send to vodafone nodal officer

detail are :

Dear Ajay,

Pls Look into this trail Mail, I’am Following this mail and not Getting satisfied answer from your Company.

For your Information : I having two Mobile connection , mobile Number [protected] and [protected]. Due to unused of the mobile number [protected] I have make request for disconnection on dated 07th sept09. But till today it’s yet not disconnected and your team is asking for more money for disconnection. I have request them to adjust the aprox Rs 200/-( 142+ oct months 07 days of rental) from my security deport( Rs 300/-) and rest Rs 100/- to be refund to me(refer below mention mail for details). But your team is asking more money to disconnect.

Also on dated 31st Oct 09 my another number [protected] is inactive by your team without proper information. Then at 04 pm of 31st oct I had gone to your pandri ( Raipur) office and meet branch manager Sazia Habib and describe my Problem , and I’m agree to pay aprox Rs 200 which is actual amount of my bill of mobile number [protected]. Then my another number activate and she assure me that “ our team member will come to you to resolve this problem & collect payment”. But till today no body come to me to resolve this problem.

Again My Mobile number [protected] inactive by your team on dated 03nov 09 and after 7.20 pm I have gone to your Pandri( Raipur) Office and meet Mr Swapnil and sandeep and again describe my Problem to resolve this but they ask me to pay more money for mobile phone disconnection of another number of[protected].

Now my mobile number [protected] is showing as Invalid SIM.

I’am not fully satisfied with your Service , request to pls disconnect both my mobile number [protected] from today(04th nov 09) and[protected] from 07th sep09. And send your executive to my mailing address to collect your respective payment for both mobile with adjustment of Rs 600/- security deposit( Rs 300/- Each S.D deposited by Me) and provide me the closer letter/ Disconnection letter for both connection as soon as possible and I’am going to take your competitor’s connection.

Also during my Life period I will never take a Vodafone connect nor refer anybody to take Vodafone connection for facing such type of issue.

Summary of Problems
• There is too much disconnection/ Miscommunication in between your cc executive and your branch executive. What’s are committed by your cc executive are not accepted by your branch executive & vise versa.
• Network coverage is too poor @ Raipur.
• Executive is asking for more money for mobile phone disconnection.
• Without proper information/justification mobile number is getting inactive( mobile number-[protected]).
• Above all my blood pressure is getting high .



Waiting your Positive revert !