[Resolved] Vodafone — Recharge 43 but call rate not reduce | |||
-------- Original message -------- From: vmtexDate: 23/05/2013 7:01 PM (GMT+05:30) To:vodafonecare.[protected]@vodafone.com Subject: Roaming charges on M.No.[protected] Dear sirs, I have recharge 43 Rs. For roaming charges reduced on date 23-05-13, 0.30 paisa for incoming & 1.5 paisa/sec.for outgoing. But after recharging my charges are not reduce. I have call 4 to 5 time to customer care but my problem is not solved. Please order to vodafone to credit my 100 Rs. Deducted extra after tacking roaming plane. And please start my plane of reduceing call rate as 43 roming plane. Please immidiatly action on this company. This company not solved any customer's problem. VikramM-[protected] Was this information helpful? | |||
Dec 24, 2016 Complaint marked as Resolved Verified Support May 24, 2013 Vodafone India Customer Care's response Hello Vikram, Our team is working on your concern. We will update you on the same at the earliest. Regards, Vodafone Customer Care, Gujarat Verified Support May 24, 2013 Vodafone India Customer Care's response Hello Vikram, We wish to inform you that the roaming pack of Rs.43/- has been activated on 23/05/13. Further, if you latch onto any network other than Vodafone network while in National roaming, you will be charged as per the standard surfing rates for your Vodafone mobile number. As checked, the above cited number is latched onto Airtel, hence, you are getting charges accordingly. Therefore, the charges are correct as per the usage and we are unable to reverse the same. Regards, Vodafone Customer Care, Gujarat. | |||
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Vodafone — Issue of Call Rate
This is with regard to the call rate charged by Vodafone.Yesterday (on 07/09/2011) I made a call at around 6.40 P.M at a local no. for the total duration of 5 minutes & 54 seconds and for the same my account was debited by Rs. 5.40, however I have 60 paisa/minute plan.
I told the customer care executive who was handling my call and explained the problem in call rate. They kept me on hold and then disconnected the call.After that I made a number of calls to customer care and on one occasion they replied that the systems are not working etc..............ultimately even after so many calls my query was not answered neither the extra amount charged by vodafone was credited in my account.
I regret to inform that I had faced lot of difficulties while requesting for clarification of this rate charged. But I could not even get a reply rather than a satisfactory reply.
Request you to kindly look into the matter, as I somehow paid attention only to this call, whereas for the rest of the calls I do not know how much money has been fleeced from me.
Regards,
Lalit Mohan Fulara
[protected]