Vodafone

4 Reviews

saumyagaur on May 15, 2012

uninfomred deductions without any usage

hello,

i have been using vodafone for past few years now. since few days i noticed some absurd message appearing on phone randomlÿ saying something "last session, deduction..etc."
since i use phone only for calls and messages i get to know my balance immediatley after any call/message is made with the pop up. however on noticing these absurd messages i thought of checking my last deductions and to my surprise found that Rs.5/- each time had been deducted for atleast the last three deductions that i saw in the name of GPRS service. This is totally bizzare and surprising as I have not used any such service or made an attempt as such or enquired or got it activated.

on speaking to the customer care executive i was told to delete some settings for future but the money that has been deducted will not be reimbursed.

this is a case of unjust deductions.

seek redressal. thanks for your help.

regards,
saumya gaur
ph: 9953655615
date: 15th may' 2012
time of call to customer care: 2:35 pm. spoke with Mr.Ashish

3 Comments

Comments

May 15, 2012 by

Vel India

Hello Saumya,

Thanks for speaking with our executive, trust we were able to address the matter.

Regards,
Vodafone Customer Care

May 15, 2012 by

saumyagaur

i got a call from vodafone. trying to convince that usage has been initiated from my end.
to furthur my complaint let me put the following contradictions to your claim:

handset- i have been using the same smart phone for past 5 months along with the above said vodafone number and along with all the applications. to prove that the deductions are irrational-

a. check my log of all deductions since 5 months and see how many deductions for gprs exist.
b. to verify that the applications are old enough please have my phone and see the installed date of applications.

now to help you with your investigation (which is least of the priorities at your end) let me tell you that the only change I see is that there are 2G/3G/GPRS singnals in this area.

hence it is very well prove that there is no initiation at my end.

kindly address the matter keeping in mind the above facts and credit my accpunt with the unfair deductions.

saumya

May 16, 2012 by

Vel India

Hello Saumya,

As conveyed earlier, we would like to inform you that the charges towards internet usage are valid.

Regards,
Vodafone Customer Care