Vodafone — Unwanted Activation of Value Added Services and it's activation

Address:

Junagadh, Gujarat

Date:-21 November, 2012
Day:-Wednesday

Dear Sir/Mam

My complaint against Vodafone telecom. I am using a Vodafone Sim Card-+91-[protected] which is registered from my cousin’s name mr.Kaushik Solanki and in that i m suffering from unwanted Activation of Value Added Services and it’s Balance deduction. In a Vodafone customer care i registered a complaint about it but first there customer executive listen and was give me a false hope about my balance refund but till now i didn’t received and now they not given me a proper answer for it now company deduct my balance without notify me and when i am asked for it so company not given me a proper answer for it and previous matter.

Here is a Detailed Report:
1st message:-
Name:
Number: Happy2Help
Content:
Hello! Callertunes is now active on your number, as requested. This service is valid till[protected] and a 7 days rental of Rs.7 has been deducted. Your
Time: 11/15/2012 11:37:42 AM

2nd message:-
Name:
Number: Happy2Help
Content:
Hello! Games Club is now active on your number, as requested. This service is valid till[protected] and a 1 days rental of Rs 1 has been deducted. Your c
Time: 11/16/2012 6:21:11 PM

3rd message:-
Name:
Number: Happy2Help
Content:
Hello! Vodafone Daily Super Combo VF Alerts is now active on your number, as requested. Rs.3 will be charged as service rental and will be renewed daily.
Time: 11/17/2012 10:22:09 AM

4th message:-
Name:
Number: Happy2Help
Content:
Hello! 4 in 1 Sports Combo VF Alerts is now active on your number, as requested.on your Vodafone mobile phone. You will get alerts of live matches of Cri
Time: 11/19/2012 11:27:59 AM

As per above messages i had spoke to Vodafone customer care executive on dated:18/11/2012 8:57:58 AM about above services and which are not subscribed by me. and i told everything about this hence he told me that your caller tune is activated by USSD. and Gamesclub, supercombo and VF Alerts are activated by your internet. Hence i specify to customer care executive and it’s senior executive also “sir i am not opening your web-site to my internet browser so how can it could be activated and if it is activated from internet so give me a URL of it. Hence they both (Customer Care Executive and Senior Executive) fails to give this answer and they told me i am unable to give you a URL. If you want to deactivate this hence i can. after this i was demanded for refund so they told me “sorry sir we couldn’t give you a refund for this 3 services but we are able to give you refund for caller tune service.” i said ok please proceed for it and another thing please do for me it is please never activated such kind of services again. so senior executive told me Now i am activating a DND(Do not Disturb) service for your this request and about caller tune i am taking a request and you ‘ll get a request number by sms for caller tune deactivation and balance refunding and within 48hrs you ‘ll received your caller tune deduction amount RS.7.
But still i am not received a request number and balance also. And 19/11/2010 to 21/11/2012 in that period of time Vodafone deducted my another 12rs. And while i called to it’s customer care and explained to Mr.Shialesh(Vodafone Customer Care Executive) about all mater so Mr.Shailesh Replied me sir in your account 3 services was activated by you hence Vodafone charged you. and that three services name are:
VA_TRIGCOMBO DNLD 3
VA_VALUECOMBO DNLD 2
VA_TRIGCOMBO DNLD 3
(I didn’t received a message notification for these three services.) and these three services activated by you a USSD Services by *444#. i told to executive , i didn’t subscribed these three services by USSSD or Internet i want my money back. hence executive denied me all the time hence i was demanded to talk with his senior executive and he was transferred a call to senior executive but till 15 mins no one can pick up my call. after i cut a call and was make a call again but there company’s another executive Mr.Shanti repeated same story and when i was demanded to talk with senior executive but after call transferred no one pick-up till another 14 mins. after that again i cut a call and make a one another time but there mr.narotam told me a another story about my current complaint and previous complaint and he denied me for my balance refunding. In Vodafone Executive at least not ready to take my complaint so resolution of complaint is so far away.

Hence Now i am tired and so much disappointed for company’s this kind of behavior and this not happen only one time this kind of things happen with me for a past few days. Hence i am requesting to consumer court forum to you please give me a right justice from company because i am wasted my time and money and when i am asking for a proper information then company fails to provide me. I hope you will understand it and take a right action against company and notify me about this matter’s resolution as soon as possible.

Sincerely,
Amit Tank
(A Vodafone Telecom Customer)