[Resolved]  Vodafone — Vodafone: Postpaid to Prepaid Conversion

Address:

South Delhi, Delhi

Sir/Mam,

I am using two numbers which i ported from Aircel to Vodafone in Postpaid on 27th June, 2012.

1) +91-[protected]
2) +91-[protected]

On 8th November, 2012, I went and submitted my documents in Sant Nagar, East of Kailash, New Delhi store when I migrated my both numbers from postpaid to prepaid. The next very day, I tried log in to Manage my Account via https://myvodafone.vodafone.in/ with my ids – 1. geetbatra and 2. mrgeetbatra, but could not see any details upon logging in. For example, First call date, Last recharge date, Name, Address etc. I then e-mailed regarding the same to vodafonecare.[protected]@vodafone.com on 14th November, 2012 and did not get any reply till date. I then called 111,198 etc. to check for offers, change language etc. but instead of hearing normal IVR response, I heard a pre-recorded message asking me to submit my documents as per Indian Govt. Rules. My serves were barred on both of my numbers. Also, the quick access USSD code *111# stopped working in one the numbers i.e. [protected]. The code ended with the error Service unavailable, Please try again later. Whereas in the other number i.e. [protected] it worked fine. I also received a SMS from Vodafone on regarding the non submission of documents. I again went to the same store and asked about the matter to which the executive replied that I have to again submit my documents. I again submitted my documents on 10th November in the store on an assurity that the services will be activated within 3 working days. I was given two Counterfoils with unique ID’s – PDLA444374 and PDLA444376 and was told to call on 117 for tele-verification of my documents within 2 days. Upon calling on 117 the executive informed me that we cannot activate your number because we have not received your documents and asked me to submit my documents once again.
I again went to the Sant Nagar store and asked about the same and was told to wait for few more days as prepaid users are having such problems due to change in TRAI rules and implementation of the same.
It has been more than 10 days now and the issue is still not resolved. I have e-mailed nodal.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com and also shared my number via https://www.vodafone.in/existingusers/hns/pages/h2h.aspx but have not got any response.

Now, Both of my numbers are temporarily “OUT OF SERVICE” and i have received SMS saying that my outgoing and incoming will be BARRED within 24hours because of non submission of documents and my numbers will be SUSPENDED in 24hours.

Vodafone.care.del replied to my e-mail with a stupid response that we are not authorized to solve your problem because your e-mail address is not registered in our records. NOW, What kind of CUSTOMER SERVICE DO YOU CALL THIS ?????????????????

I request you to take action on this matter and activate all my services, unbar IVR etc. ASAP.

Thanks
Geet Batra
[protected]