[Resolved] Vodafone — Worst Customer care | |||
Am Rajesh from [protected], a vodafone service and unable to connect with the customer care, as said i tried with 111 its give all the information as recorded voice but cant get the solution for my problem, while tried with 198 its just asking the record the number and so on but still could not find the solution. How to speak with the customer care service provider? If contact the showroom here in kanchipuram they are just negligent my request and ask to call the CC bt was in vain. Was this information helpful? | |||
Dec 11, 2016 Complaint marked as Resolved Verified Support Jun 21, 2012 Vodafone India Customer Care's response Hello Rajesh, Thanks for speaking with our executive, trust we were able to resolve your concern. Regards, Vodafone Customer Care | |||
 6 Comments | |||
Comments
I lost my mobile with vodafone SIM, mobile no. [protected]. Even though I blocked the SIM, my prepaid balance has reduced to RS 20 from RS 500which I recharged just before I lost my mobile phone, I remember I had made not more than RS 30 Calls. I wanted to know the call history of past 24 hours in order to track the thief and avoid any legal problems due to misuse. abuse of my lost SIM.
The customer care is not responding and says " It is not policy to give the list of previous calls.
Is there any responsible officer in Vodafone who can really serve the customers?the so called customer care is highly substandard and never guides the customers to resolve the issues.
The customer care is not responding and says " It is not policy to give the list of previous calls.
Is there any responsible officer in Vodafone who can really serve the customers?the so called customer care is highly substandard and never guides the customers to resolve the issues.
The worst customer care service I have ever experienced. Their manpower needs a lo of training on product. They hardly have full information or a good suggestion and always give a vague answer. Even Vodafone store is the same, you keep waiting for hours and executives would pass their time withe one customer for so long that other 50 people keeping on wait. Their motivation level to work looks so low that they hardly take interest to do something better for a customer. Instead of giving support to customers they create troubles for them by providing wrong information and making our lives more stressful.
Rashika
Rashika
--- On Thu, 26/5/11, [protected]@yahoo.co.in <[protected]@yahoo.co.in> wrote:
> From: [protected]@yahoo.co.in <[protected]@yahoo.co.in>
> Subject: Complain
> To: "vodafonecare.[protected]@vodafone.com" <vodafonecare.[protected]@vodafone.com>
> Cc: "[protected]@gmail.com" <[protected]@gmail.com>
> Date: Thursday, 26 May, 2011, 8:38 AM
> Sirs,
> This is to inform you that I am using your network from the
> day it has been launched in Rourkela.I was quite happy with
> your service.
>
> Previously I was using your free sms pack for Rs.34 but
> your plan has been changed and your 'free sms pack has been
> stopped.
>
> Now time has been changed and as you know that mobile
> portability has been launched so finally I decided to switch
> over to other network in which i will get free sms pack for
> one month.
>
> On friday that is 20/05/11, i send sms for port numbr.I got
> it immediately but on the same we got a call from your
> Bhubaneswar office a kady named kabita called us and asked
> me about the reason for changing other network and i told
> her the same reason.Then she requested that plz do not
> change the network and I shall provide you a free sms of
> 6000 for 90days which will be absolutely free and it
> will be activated within 48hrs.On Monday when ur sms
> pack was not activated then i have lodged a complain in 198
> as we dont have the number of Bbsr office.Ur customercare
> has told me that we will let u know about the status latest
> by today evening but'no action has been taken by
> yourcustomarcare again i have lodged a complain on tuesday
> but the same reply i have received and till now no action
> has been taken from ur customercare.
>
> Now hope u must have understood what type of service is
> provided by your customercare.
>
> Anyways now i finally decided to change network for your
> worst service hope u people wiill try to improve ur
> service.
>
> Regards,
> Nisha Agarwal
> [protected]
>
> Sent from my Nokia phone
> From: [protected]@yahoo.co.in <[protected]@yahoo.co.in>
> Subject: Complain
> To: "vodafonecare.[protected]@vodafone.com" <vodafonecare.[protected]@vodafone.com>
> Cc: "[protected]@gmail.com" <[protected]@gmail.com>
> Date: Thursday, 26 May, 2011, 8:38 AM
> Sirs,
> This is to inform you that I am using your network from the
> day it has been launched in Rourkela.I was quite happy with
> your service.
>
> Previously I was using your free sms pack for Rs.34 but
> your plan has been changed and your 'free sms pack has been
> stopped.
>
> Now time has been changed and as you know that mobile
> portability has been launched so finally I decided to switch
> over to other network in which i will get free sms pack for
> one month.
>
> On friday that is 20/05/11, i send sms for port numbr.I got
> it immediately but on the same we got a call from your
> Bhubaneswar office a kady named kabita called us and asked
> me about the reason for changing other network and i told
> her the same reason.Then she requested that plz do not
> change the network and I shall provide you a free sms of
> 6000 for 90days which will be absolutely free and it
> will be activated within 48hrs.On Monday when ur sms
> pack was not activated then i have lodged a complain in 198
> as we dont have the number of Bbsr office.Ur customercare
> has told me that we will let u know about the status latest
> by today evening but'no action has been taken by
> yourcustomarcare again i have lodged a complain on tuesday
> but the same reply i have received and till now no action
> has been taken from ur customercare.
>
> Now hope u must have understood what type of service is
> provided by your customercare.
>
> Anyways now i finally decided to change network for your
> worst service hope u people wiill try to improve ur
> service.
>
> Regards,
> Nisha Agarwal
> [protected]
>
> Sent from my Nokia phone
The customer care of VODAFONE India, is not having the awareness of getting the correct information from the customer. They are happy to give a civil case against customers but they ready to check whether the information added about the customer to their database is correct or not. Never seen such a useless customer service which never accepts input from customer. The highlight is when the user tells to send the bill in correct email address, they have misunderstood and filled a civil case, finally wasting the time.
Suggestion: Please educate the customer service to get proper data from the customer and don't waste the time of everyone( Courier, Court, Customer and vodafone legal department)
Suggestion: Please educate the customer service to get proper data from the customer and don't waste the time of everyone( Courier, Court, Customer and vodafone legal department)
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Want to experience the worst customer care in the world??? try calling Vodafone customer care the person's who is answering like Managing Director of the Company.. Im not joking If you want experience. call their post paid Customer Care...Hello Guys Please dont choose Vodafone post paid connection you will become mad of the customer care...