[Resolved]  Volkswagen Polo 1. 2l Highline Fitted With Apollo Tyre — manufacturing Defect

Address:

Pune, Maharashtra

I have purchased one Volkswagen Polo 1.2 Highline Petrol Car on 13th May 2011 from Vidyut Motors, Pune.The car was delivered with Apollo tubeless tyres as original fitment.Within a fortnight's time of city driving and a run in of 1130 km,one of the tyres got punctured.The car stood overnight on 27th May 2011 and a puncture was discovered and the spare, mounted . Upon getting the flat checked at the nearest HP petrol pump, it was found that there were many other micro holes in the tyre along the side wall.
Further inquiry from the Apollo dealer about the tubeless tyres revealed that the tyre can be run for 30-40km even when it was punctured, if there was no loss of air pressure or with a refill. My total run for the day was less than 10 km. The above (run in of 40 km) was claimed by one Mr. Hrishikesh of Vidyut Motors at the time of purchase of the car. But the tire was damaged beyond repair even when run well below the claimed limits.
It shows that the tyre in question is defective one.When approached personally,the Car dealer and the Apollo tyres Service Engineer, flatly refused to listen to my complaint and put the entire blame on me for the defect in tyre he people,there, not only questioned my driving skills but were also very unprofessional. A Vidyut motors senior person, on my bringing to his notice, the claims made by their sales executive, mocked me by saying that I should not have believed what the salesman had to say and that he did not own any responsibility for what his salesmen were saying to the customers. He further said that he could never convince me in the matter and that neither Volkswagen, Vidyut motors or Apollo tyres would own responsibility for the same. He then asked me to contact Apollo tyres as the tyres were covered by manufacturer warranty and not Volkswagen. When I told him that I was disappointed with VW and Vidyut Motors and would not like my car to be serviced at the dealer, he laughed and told me that it was entirely my call.
As a young executive, I have invested a big chunk of my salary in buying the Car of my dreams but the treatment I received at the hands of Vidyut Motors and Apollo Tyres has left me disappointed and has made me question my decision of choosing VW, a German Brand world renowned for quality. Having driven cars from Suzuki, Tata Motors and Hindustan Motors for over a decade this is my first experience of such a nature.
Perhaps, no action would be taken against the parties, but still I am writing this so that other people may not fall in this trap and avoid the dealer, the car company and the tyre manufacturer.