[Resolved]  Voltas — Poor customer service

VOLTAS — regarding poor service

dear sir,
I bought two one tonne A.C before two months in chennai.both the system had a same complaint one by one of water leakage in indoor system.one a.c has been rectified only after 25 days and another a.c got repaired before a weak and no action has been taken from the company.hence,i request you to take necessary action immediately.

Air Conditioner — Poor Service

I bought my AC on 23rd March having Sr. No. 0101PPJZ301637W. I have bought it from Shakti Electronics, Ahmedabad. I have got several complains

1. The dealer is not ready to provide me bill becasue i have purchased it in installments.
2. The dealer is not ready to sign on the warranty card.
3. The person who came to fit the AC, broke one of my wall because he didn't measure the distance properly.
4. The PCB circuit burnt out twice in a period of 1.5 months of my purchase and the service engineer doesn't specify the reason.
5. My last complaint no. is [protected] which remained unresolved. I have talked to customer care center atleast 5 times in last couple of days and i always get the response that i shall get a call from service engineer but not a single time I got the call. At last i called the local service station and asked them how long will they take to resolve my issue. Initially they told me 2 days and now they are saying me 10 days.
I am really frustrated with the Samsung service center and the quality of service "SAMSUG" provide. I have heard your advertisment that Samsung guys attend the complain in one hour and get it resolved in one day - Is it really a way to attract customers and forget the existing customers?

And more importantly a product bought for less than 2 month worth Rs.25000 needs to be repaired twice without providing the reason whether it is manufacturing fault?

I asked the dealer for replacement and he says that he sells "n" number of brands and he doesn't care about getting it replaced. He is least bothered about the customer and so is "SAMSUNG"
I have got all home appliances of "SAMSUNG" - but now onwards i have to think twice while buying or suggesting any one to buy samsung.

Air Conditioner — poor customer service

Dear Sir,

1. We purchased a AC "K Series" Sl No[protected] from one of the authorized dealer named M/S PINKY RADIOS, S.C.O 369, Sector 35 B, Chandigarh, on 24 Sep 2009.

2. This AC was purchased for a server room, and it was cooling fine till last month. Since 03rd May 11 it has started giving problems viz it doesn't start, though the ventilators of the AC duct are swinging after giving power supply, sometimes it is blowing normal air due to said problem, this institution is facing hardship to maintain the Server.

3. The above mentioned vendor has been contacted at least 13 times telephonically before this complaint, but all in vain. The vendor has also given a complaint No 2591, stating that his service engineers will visit us on the next day, but no one has visited so far.

4. You are requested to look into the matter as early as possible and an early action is solicited.

VOLTAS AIR CONDITIONER — out of order

byer JMC Projects India Ltd. JSPL,Raigarh, CG (PH.NO.[protected])
Saler Ram Dayal Dindayal,Subhassh Chowk, Raigarh, CG Ph.no.[protected]

We have complain 15 days before but till date there is no body atten our complain

Dear Mr. Prabhu,

Sorry for the inconvenience. This is to inform you that your concern listed 22 May 2013 has been noted and we are working on it. We would like to get in touch with you for gathering more details. Please share your contact details and complaint description with us at [protected]@gmail.com and mention your complaint number (221635) in the subject line.
Thanks for your co-operation.

Regards,
Voltas Customer Care

Dear Mr. Prabhu,

Further intimation on your concerns highlighted earlier is awaited from you; please let us know if we can be of any further assistance.

Regards,
Voltas Customer Care

Dear voltas,

I would like to inform you that my issue (221635) got resolved and now voltas AC is working fine. & my feedback is that the process of identifying the process is very fast and it comes very slow when resolving the issue. the service made us inconvenience only that i registered a complaint, if the issue has been resolved by earlier means i'm the first person to appreciate you all.. past is past.. Hoping for the quality service a head !!

Dear sir

Dear sir,
My Voltas split A/C 1.5 tn
New purchase
Shop Addres :Hind Electrick At: Siwan Bihar pin no 841226
Purchase date 23 March
My A/c is not colling
My complaint no [protected]
My complaint is not response
Plz help me sir 🙏🏻
My Addres : At Mahuwal po Badram Dist Siwan Bihar pin no 841226
Mob no [protected]

Dear Shaquib Ahmad

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team