Western Digital Portable 320 Gb Hdd — Not providing replacement since 2 months

Address:

Thane, Maharashtra

I have already submitted complaint against western digital regarding same issue,( Portable HDD replacement), I have been continuosly following up with company via telephony and via emails but most of the time either their toll free numbers are busy or I get response that all the customer care executives are busy and will take my call shortly but nobody do so.

I first launched my complain on[protected] and the have given me RMA No :[protected] and docket no :[protected] but the docket number they have provided is unable to track.

It has been 2 months passed I have not received replacement, is there anything that we can do to for fast track replacement from them, because I am losing my patience and want to talk to the higher authorities, please help me if anybody listening out there or tell me the procedure to take this case further.

Thanks in anticipation with Regards
Rakesh Tolani
+91-[protected]