| Address: | Gautam Buddha Nagar, Uttar Pradesh |
Whirlpool has outsourced the AMC work to another company "Western Refrigeration Co" based out of Noida.
The whirlpool Split AC at my home was not properly cooling last month. In this regard I had lodged a complaint with Whirlpool Customer care and they send a engineer to fill the gas (20th April 2010). Once again the AC started showing cooling problem in the first week of May 2010.
In the meantime my AMC got expired on 3rd May 2010. I called up the Whirlpool Customer Care to renew the AMC and specifically asked to send the engineer only on Saturday or Sunday as on all other days I am busy in Office from 9 am till 10 Pm. Everytime the engineer used to call me on Weekdays and no one turned up on weekends.
Service request no : GB[protected] dated 7th May 2010.
I also kept calling Mr Amit (engineer who filled the gas) but he didn't responded to my call.
Meantime i went for holiday to my hometown. I again lodged a complain on 18th May (GB [protected]) for renewal of AMC. On Saturday (22nd May) I had to call up 4 to 5 times to whirlpool Customer care to ensure they send the engineer on Saturday. I also called several times to Western Refrigeration Co. to send the engineer when I came to know they will do the AMC.
When the engineer came and inspect the AC he said the nuts for the outer unit is not properly tighten and as a result gas has leaked which is impacting the cooling. I called up the Western Refrigeration Co to update on the issue. Initially, they declined to help me but after oral fight they agreed to send engineer on Sunday to refill the gas.
On Sunday the engineer refilled the gas and cleaned the net. For 10-15 minutes the AC worked fine but then again the problem resurfaced. I called up Mr Anurag in Wetern Refrigeration Co and he said he will get it fixed. Then I received a call from Mr Sunny from the same company and he told me that this could be because your compressor has tripped, shut the AC for 1 to 2 hours and then restart and it will work fine.
When I asked will he send the engineer if it does not work fine after 1 hour, he said then we will send engineer tomorrow (Monday), when I said I will not available between Monday to Friday he said let see what can be done.
At first I don't understand why they keep such an inexperienced engineers who can't fix issue. Do this foreign MNCs take Indian customer for grant as we do not have powerful consumer forum to take on them.
After spending 30K on AC and 2200/- annually on AMC i am having sleepless night.....
Hope this complain will have some impact on them.
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Whirlpool — MAINTENANCE
I purchased whirlpool refrigerator dated 25/12/09 and the warranty period of 1 year of service is already expired. Refrigerator is demanding service again and again. So far I have already spent more than Rs 4000 for service in Aug 2011, again I am facing the same problem again. On 11th Feb 2012 when I was trying to lodged the complain to the service center they were not responding. The customer service person says that again the approximate expense amount should be Rs. 3000 which I need to pay again to resolve that issue.The amount which I spent if I could add up Rs 2000 to 3000 more I can by a new refrigerator.
Please advice.
Tarun
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